Member Experience Team Associate - Orange, United States - Planet Fitness

Planet Fitness

Verified Company

Orange, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Member Experience / Call Center Team Associate

Essential Duties and Responsibilities:

Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Utilize strong communication and problemsolving skills to effectively resolve customer concerns, ensuring a pleasant experience.
Deliver prompt, efficient customer service while maintaining a high level of accuracy in communication.
Maximize customer satisfaction by answering all inbound member inquiries and resolving billing concerns
Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
Minimize member turnover by reaching out to member regarding billing issues and cancellations
Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customerfriendly way

Minimum Skills

Ability to manage multiple responsibilities
Solid work ethic with strong decisionmaking, problem resolution skills
Top tier phone etiquette
Selfstarter who takes initiative with mínimal direction and supervision
Comfortable working a flexible rotating schedule
Superior customer service skills, preferably in the fitness industry.
Hard working, enthusiastic and energetic

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Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Will regularly be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may _occasionally_ be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Minimum Qualifications

18 years old or older
A High School Diploma or Equivalent required
Six months face to face customer service experience in a retail environment required or 6months employed at a Planet Fitness location preferred.
Strong knowledge of the ABC member management system and Planet Fitness billing practices

Hours
_(__Please specify your availability for the hours/days listed below.)_**- Monday
: 11:00am
4:00pm // 1:00pm
- 6:00pm // 4:00pm

10:00pm:

- Tuesday: 11
:00am

4:00pm // 1:00pm
6:00pm // 5:00pm

10:00pm:

Wednesday: 11
:00am

4:00pm // 1:00pm
6:00pm // 5:00pm

10:00pm:

Thursday: 11
:00am
4:00pm // 1:00pm
6:00pm // 5:00pm

10:00pm:
Friday
:OFF:
Saturday
:9:00am 1:00pm // 1:00pm 5:00pm:
Sunday: OFF

Benefits

Competitive Salary
Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
Paid Time Off benefits (if applicable)

Minimum Qualifications

18 years old or older
A High School Diploma or Equivalent required
Six months face to face customer service experience in a retail environment required or 6months employed at a Planet Fitness location preferred.
Strong knowledge of the ABC member management system and Planet Fitness billing practices