Guest Room Attendant - Jamestown, United States - Chicken Ranch Casino

Description

As a Team Member of the Housekeeping team, the Guest Room Attendant is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business.

• Follow all AAA Four Diamond standards.
• Vacuum, sweep, dust, wash all room surfaces.
• Properly change bed linens, sanitize, and clean bathrooms, mirrors, windows, fixtures, and floors.
• Replenish all amenities and glassware and serving ware.
• Clean, disinfect, and store equipment at the end of every shift.
• Monitor and report on the inventory of cleaning supplies.
• Collect and remove trash and debris.
• Clean and prepare Guest rooms prior to Guest arrival, during their stay, and upon check out to help ensure Guest satisfaction with the level of cleanliness and Guest service.
• Maintain prescribed standards of cleanliness for assigned areas using approved cleaning solutions and procedures.
• Adhere strictly to rules regarding health and safety and be aware of businessrelated policies and procedures.
• Respond and deal with reasonable complaints/requests with professionalism and patience.
• Notify management of necessary repairs.
• Stock and maintain a neat and orderly housekeeping cart.
• Assist with laundry management, including washing, drying, ironing, and sorting linen.
• Report, turn in, and log all lost and found items.
• Clean upholstered furniture.
• Effectively communicate with Guests, management, and Team Members.
• Perform detailed deep cleans as necessary.
• Other duties as assigned.

• Strong listening and communication skills.
• Problemsolving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Skilled in folding towels into Silkie chicken shapes.

• Must be at least 18 years of age.
• Knowledge of cleaning products.
• Move furniture up to 50 lbs. to clean underneath.

• 6+ months of cleaning experience.

A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.