Logistics and Customer Service Analyst - The Woodlands, Texas, , United States
1 day ago
Job description
Logistics and Customer Services Analyst
Department: Supply Chain
Location: Houston - The Woodlands
Mission
Create a competitive advantage for the Supply Chain Department by delivering excellent logistics and import services that provide superior value to our customers.
Responsibilities
- Plan, import, and coordinate the transportation and distribution of products, ensuring compliance with Inconterms, shipping times, and the timely delivery of orders to customers.
- Acts as the primary contact for fulfillment with managers, customers, freight forwarders, and the warehouse shipping team.
- Coordinates the routing of domestic and international sales orders, as well as the delivery times, by preparing accurate shipping documents for the assigned warehouse and mode of transport.
- Coordinates with the international logistics team and the warehouse to ensure export documents are accurate.
- Keep track of inventory levels, conduct analyses, and suggest improvements to optimize stock management and propose improvements to optimize stock.
- Provides assistance and answers customer inquiries regarding orders, deliveries, and products to ensure customer satisfaction.
- Gather and analyze data related to logistics and customer service, producing reports that facilitate informed decision-making.
- Communicates effectively with suppliers, carriers, and other departments to swiftly resolve issues.
- Identifies opportunities to enhance logistics and customer service processes, recommending solutions and working collaboratively on their implementation.
- Generate a value chain analysis before each import to determine the FOB cost.
- Oversee the management of customer portfolio collections and handle the reconciliation of accounts and payments to suppliers.
- Perform and document periodic physical inventories as scheduled by the supervisor, reconcile variances, and report findings in a timely manner.
- Other duties as assigned.
Physical Requirements: Sitting for extended periods is sometimes necessary, along with continuous movement, carrying items, walking, and standing for long periods.
Desirable Knowledge: Proficient in Microsoft Office, ERP, and SAP. Familiar with inventory management (WMS) and freight management (TMS), knowledgeable about free trade agreements and international trade regulations (including CTPAT, FDA, CBP, and USDA). Understanding of Incoterms.
Education: Preferred candidates hold a degree or are currently pursuing studies in administration, logistics, business, industrial engineering, or related fields.
Relevant work experience (3+ years) may be considered in lieu of a degree.
Experience: A minimum of 1 year of experience in customer service or the logistics sector is required.
Other: Must be authorized to work in the U.S. without sponsorship, now or in the future. Bilingual in Spanish and English.
Adaptation Period: 3 months
Schedule: Monday to Friday
Benefits:
- 401(k) match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Paid time off
- Referral program
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