Logistics and Customer Service Analyst - Shenandoah

LOGISTICS AND CUSTOMER SERVICE ANALYST · Location: The Woodlands, TX · Department: Supply Chain · Reports to: Logistics and Customer Service Coordinator · Mission · Ensure the accurate execution and follow-up of import, warehousing, and distribution processes by maintaining syste ...

Job description

LOGISTICS AND CUSTOMER SERVICE ANALYST
Location: The Woodlands, TX
Department: Supply Chain
Reports to: Logistics and Customer Service Coordinator
Mission
Ensure the accurate execution and follow-up of import, warehousing, and distribution processes by maintaining system accuracy, analyzing operational data, and resolving issues in a timely manner. This role contributes to compliance with service level agreements for B2B customers and overall customer satisfaction.
Responsibilities

• Plan, coordinate, and manage the transportation, import, and distribution of products, ensuring compliance with Incoterms, shipping timelines, and on-time delivery to customers.
• Serve as the primary point of contact for order fulfillment with internal managers, customers, freight forwarders, and warehouse shipping teams.
• Coordinate the routing of domestic and international sales orders, including delivery schedules, by preparing accurate shipping documentation for assigned warehouses and transportation modes.
• Collaborate with the international logistics team and warehouse to ensure export and import documentation is accurate and complete.
• Monitor inventory levels, perform analyses, and propose improvements to optimize stock management and availability.
• Provide customer service support by responding to inquiries related to orders, deliveries, and products to ensure high levels of customer satisfaction.
• Gather, analyze, and report logistics and customer service data to support informed decision-making.
• Communicate effectively with suppliers, carriers, and internal departments to resolve operational issues efficiently.
• Identify opportunities to improve logistics and customer service processes and collaborate with stakeholders on implementation.
• Prepare value chain analyses prior to each import to determine FOB costs.
• Manage customer collections and support the reconciliation of accounts receivable and supplier payments.
• Perform and document periodic physical inventory counts as scheduled, reconcile variances, and report findings promptly.
• Perform other duties as assigned.

Desirable Knowledge & Skills

• Planning and coordination of imports, transportation, and distribution, with strong knowledge of Incoterms and delivery timelines.
• Understanding of international logistics, import/export documentation, and coordination with freight forwarders and warehouses.
• Experience routing domestic orders and preparing accurate shipping documentation.
• Inventory monitoring and analysis, with the ability to recommend stock optimization strategies.
• Logistics-focused customer service, including order, delivery, and product inquiries.
• Data collection and analysis skills, with experience generating operational reports.
• Knowledge of value chain analysis and FOB cost calculation.
• Basic understanding of accounts receivable, reconciliations, and vendor payments.
• Proficiency in ERP systems and tracking tools (SAP preferred).
• Intermediate to advanced English proficiency; advanced or native Spanish proficiency.

Education
Bachelor's degree or associate/technical degree in Logistics, International Trade, Supply Chain Management, Business Administration, Industrial Engineering, or a related field.
Additional training or certifications in Incoterms, International Logistics, Supply Chain, Customs Operations, or SAP are a plus.
Experience

• 2-5 years of experience in Logistics, Imports, Customer Service, or Supply Chain roles.
• Hands-on experience working with freight forwarders, warehouses, carriers, and international logistics teams.
• Experience in inventory management, logistics documentation, and customer support.
• Experience in importing companies, distribution, or CPG environments preferred.

Other

• Must be legally authorized to work in the United States.
• Bilingual in Spanish and English.

Schedule
Monday through Friday
8:00 a.m. - 5:00 p.m.
Benefits

• 401(k) with company match
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• Referral Program