Bdc Representative - Mesa, United States - Courtesy Automotive Group

Courtesy Automotive Group

Verified Company

Mesa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
BDC Representative

Employment:
Full-time, hourly + commission

Location:
Mesa, AZ

Start Date:

ASAP

About Us:

Courtesy Automotive Group is a family owned and operated business since 1955.

At Courtesy, we are more than just a dealership - we are a trusted automotive partner dedicated to providing an exceptional experience to our customers.

With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey.

We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Position Overview:

Key Responsibilities:

Minimum of 100 calls per day with commission for reaching appointment goals.
Provide exceptional customer service by addressing customer questions and concerns.
Maintain a positive and professional demeanor in all interactions.
Schedule service appointments based on customer needs and service advisor availability.
Coordinate with service advisors to ensure efficient appointment scheduling and workload distribution.
Update and maintain customer information in the dealership's CRM system.
Utilize the CRM system to track customer interactions and service appointments.
Conduct followup calls to gather customer feedback on service experiences.
Address any customer concerns and escalate issues to the appropriate department when necessary.

Qualifications:

Previous experience in a customer service or coordination role, preferably in the automotive industry.
Strong work ethic and positive attitude.
Quick learner with the ability to adapt to changing situations.
Ability to listen and communicate effectively with customers.
Possess knowledge of Microsoft Office.
Proficient with notes and recordkeeping.
Valid driver's license and clean driving record.
Willing to submit to preemployment drug screen and background check.

What We Have To Offer:

Competitive compensation.
PTO and sick time.
Employee discounts.
Comprehensive benefits such as health, dental, and vision insurance.
Company sponsored life insurance.
401(k) retirement savings plan.
Opportunities for career growth and advancement.
Valuesdriven culture built on professionalism, integrity, and a fun family atmosphere.
Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcoholfree workplace. We committed to fostering an inclusive workplace where all individuals are valued, respected, and provided with equal opportunities for growth, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status._