Jobs
>
Pasco

    Patient Service Specialist III - Pasco, United States - Tri-Cities Communtiy Health

    Default job background
    Description

    Job Type

    Full-time

    Description

    ABOUT US

    In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service.

    OPPORTUNITY

    TCCH is growing and actively recruiting Patient Services Specialists (PSS) to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the PSS provides exceptional customer service to all patients, customers, clients, coworkers, and staff. With a smile, the PSS acknowledges and greets every site visitor entering our clinics. PSS staff cover all sites and service lines under the Unified Customer Service Department Manager. PSS staff are required to meet front desk metrics that include full patient registration, eligibility verification, insurance card scanning, email reviewing, and documenting time of service collection. PSS is responsible for accurately collecting all UDS data, family size, and household income for our clients. When creating claims, PSS ensures patient eligibility and proper insurance policy selections while managing daily completion of miscellaneously assigned departmental tasks. All responsibilities will take place while working closely with providers and care teams to ensure patient care is thoroughly achieved.

    FUNCTIONS

    • Complete all registrations in a professional, accurate, and customer-oriented manner
    • Obtains information from patients' health insurance or managed care identification card
    • Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills.
    • Answer all incoming calls appropriately, as evidenced by the Manager's observation
    • Respond to calls from patients, physicians, physicians' office staff, and peers, and uses good judgement to determine the urgency of the situation
    • Answer, screen, prioritize, and redirect calls for the appropriate department
    • Answer questions, handle routine matters, and take messages
    • Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
    • Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients
    • Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization
    • Receive and forward faxed requests for medical information from various agencies
    • Process medical records requests and verify their identification and authorization
    • Always maintain media in all printers, which may require lifting or carrying cases of media
    • Have knowledge of or be quick to learn all software and hardware computerized equipment
    • Maintain strict confidentiality of all patient information and documentation
    • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
    • Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
    • Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
    • Follow the organization's exposure control plans and bloodborne and airborne pathogens protocol
    • Carry out all other duties as assigned
    SCHEDULE / LOCATION
    • Monday to Friday, 8:30am-5:30pm
    • Pasco Primary Care and Pharmacy - 515 W Court St, Pasco, WA 99301
    WAGE / STATUS
    • $18.44-$20.77/hour; up to $23.86/hour
    • This is a Union / Bargaining Unit position, non-exempt
    BENEFITS AND WELL-BEING
    • A flexible schedule for creating a healthy work-life balance
    • Competitive pay for highly qualified individuals (you)
    • Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
    • Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d'Alene
    • Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more
    WHY TCCH?

    At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer As a healthcare professional with TCCH, you'll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community - creating meaningful, generational change.

    Requirements
    • Minimum high school diploma or GED
    • Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting required
    • Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
    • Current Drivers License and vehicle insurance
    • Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
    • Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
    Salary Description

    $18.44-$20.77/hour; up to $23.86/hour


  • Acquisition Professionals LLC Pasco, United States

    Corporate Profile: · Acquisition Professionals (AP) LLC is a trusted strategic partner and solutions-based company that combines years of deep knowledge-based expertise, agile program management, and customized learning solutions, AP provides cradle-to-grave acquisition services ...


  • Tri-Cities Community Health Pasco, United States

    ABOUT US - In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Specialist, Patient, Customer ...


  • Tri-Cities Communtiy Health Pasco, United States

    Job Type Full-timeDescriptionABOUT USIn 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qual ...


  • Energy Northwest Richland, United States

    It's fun to work in a company where people truly BELIEVE in what they are doing · We're committed to bringing passion and customer focus to the business. · GENERAL SUMMARY · This position is responsible for procuring services and materials, including nuclear safety-related ope ...


  • Navarro LLC Richland, United States

    Navarro Research and Engineering is recruiting for an Environmental Specialist III in Richland, WA. · Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective solutions for complex ch ...


  • Energy Northwest Richland, United States

    It's fun to work in a company where people truly BELIEVE in what they are doing · We're committed to bringing passion and customer focus to the business · GENERAL SUMMARY · Through mastery of skills and extensive subject matter knowledge, conducts the analysis, design, develop ...


  • Energy Northwest Richland, United States

    It's fun to work in a company where people truly BELIEVE in what they are doing · We're committed to bringing passion and customer focus to the business. · GENERAL SUMMARY · This position is responsible for procuring services and materials, including nuclear safety-related ope ...

  • LocumJobsOnline

    Locum Physician

    1 week ago


    LocumJobsOnline Kennewick, United States Full time

    LocumJobsOnline is working with Medicus Healthcare Solutions to find a qualified Obstetrics and Gynecology MD in Washington · About The Position · Medicus is partnering with a hospital in northwest Washington, about 35 minutes from Seattle, Washington, with an opening for an OB H ...


  • MultiCare Health System, Inc. Pasco, United States

    You Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mi ...


  • City of Kennewick Pasco, United States

    Salary : $70, $93,864.00 AnnuallyLocation : Dan Frost Municipal Campus, WAJob Type: Full-timeJob Number: 05_2024_ContractSpecialistDepartment: Parks, Recreation & FacilitiesOpening Date: 05/24/2024Closing Date: 6/7/2024 11:59 PM PacificFLSA: Non-ExemptBargaining Unit: NonDescript ...


  • City of Kennewick Pasco, United States

    Salary : $70, $93,864.00 Annually · Location : Dan Frost Municipal Campus, WA · Job Type: Full-time · Job Number: 05_2024_ContractSpecialist · Department: Parks, Recreation & Facilities · Opening Date: 05/24/2024 · Closing Date: 6/7/2024 11:59 PM Pacific · FLSA: Non-Exempt ...


  • Kennewick School District Kennewick, United States

    Position #CL21302: Para/SS/Tier III Autism 1-1 · Posting Dates: 02/28/2024 - Until Filled · Location: Southridge High School · Hours: 6.5 Hours per Day, 180 Days per Year · Starting Wage: $20.87 per Hour · This position is based on student/program need. Hours may increase or decr ...


  • Kennewick School District Kennewick, United States

    Position #21398: Para/SS/Tier III Autism 1-1 · Posting Dates: 4/18/ /24/2024 (Or Until Filled) · Location: Kennewick High School · Hours: 6.5 Hours per Day, 180 Days per Year · Starting Wage: $20.87 per Hour · This position is based on student/program need. Hours may increase or ...


  • Spectraforce Technologies Richland, United States

    Title: Senior Electrical Engineer · Location: Richland, WA · Duration: 12 Months · Description · Engages with engineering teams and client on significant technical issues that arise and supports or leads in developing resolution. · Plans and conducts independent electrical w ...


  • MultiCare Health System, Inc. Pasco, United States

    You Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mi ...


  • Peo-gov Inc. Pasco, United States

    Cybersecurity Specialist, Level III (Mission Critical Position) · Location: Pentagon, Washington DC · Role Summary: We are seeking a highly skilled and experienced Cybersecurity Specialist, Level III, to join our team. This position is crucial for ensuring the confidentiality, in ...

  • Northwind Group

    General Clerk III

    1 week ago


    Northwind Group Richland, United States

    Location: Richland, Washington · Title: General Clerk III - Imaging Operations · Schedule (FT/PT): Regular Full Time · Travel Required: No · Clearance: Ability to Obtain · North Wind Solutions is a Government contracting small business with operations at military and civilia ...


  • Providence Health & Service Richland, United States

    This is a combined posting for an Associate Patient Services Specialist, Patient Services Specialist and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If ...

  • Northwind Group

    General Clerk III

    6 days ago


    Northwind Group Richland, United States

    Location: Richland, Washington · Title: General Clerk III - Imaging Operations · Schedule (FT/PT): Regular Full Time · Travel Required: No · Clearance: Ability to Obtain · North Wind Solutions is a Government contracting small business with operations at military and civilian ins ...


  • Providence Health & Service Richland, United States

    Job DescriptionThis is a combined posting for an Associate Patient Services Specialist, Patient Services Specialist and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qua ...