- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
-
Guest Service Agent
1 week ago
Hersha Hospitality Management, LP South Jordan, United StatesOverview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager · You ...
-
Customer Service Agent
3 weeks ago
raccareers Draper, United States**Job Description** · **Customer Service Agent** · **Category:** · Corporate Office **Location:** · 13907 Minuteman Dr 5th Floor · Draper Utah 84020 **Job ID:** · 326797 **Job Description:** · **ACIMA** · As a Customer Service Representative, you will take inbound calls t ...
-
Russell Tobin South Jordan, United StatesOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately. · Position: Technical Support Representative/Service Desk A ...
-
Bilingual Customer Service Agent
3 weeks ago
raccareers Draper, United States**Job Description** · **Bilingual Customer Service Agent** · **Category:** · Corporate Office **Location:** · 13907 Minuteman Dr 5th Floor · Draper Utah 84020 **Job ID:** · 326796 **Job Description:** · **ACIMA** · As a Bilingual Customer Service Representative, you will ...
-
Guest Services Agent
1 week ago
ASM Global Salt Lake City, United StatesPOSITION: Guest Services Agent - Part-time · DEPARTMENT: Guest Services · REPORTS TO: Guest Services Manager · FLSA STATUS: Hourly/Non-Exempt · Summary · ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a part-t ...
-
Guest Services Agent
3 weeks ago
ASM Global Salt Lake City, United StatesPOSITION: Guest Services Agent Part-time · DEPARTMENT: Guest Services · REPORTS TO: Guest Services Manager · FLSA STATUS: Hourly/Non-Exempt · Summary · ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a part-t ...
-
Guest Service Agent
1 week ago
Hilton Hotels & Resorts Park City, United States Full timeAs a Guest Service Agent, you would be responsible for the check-in and check-out process as well as answering questions regarding regarding local dining and attractions, hotel hours of operations, and other guest requests. Specifically you would be Guest Service, Agent, Guest, S ...
-
Guest Services Agent
5 days ago
Resolute Road Hospitality Lehi, United StatesJob Type · Part-time · Description · The SpringHill by Marriott located in Lehi is looking to add to our hospitality family This beautiful hotel is located perfectly at Thanksgiving Point where you are within walking distance of incredible museums, gardens, and shopping centers ...
-
Guest Services Agent
6 days ago
ASM Global Salt Lake City, United StatesPOSITION: Guest Services Agent (Weekend Graveyard) · DEPARTMENT: Security · REPORTS TO: Director of Safety & Security · FLSA STATUS: Hourly/Non-Exempt · Summary · ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening f ...
-
Customer Service Agent
3 weeks ago
Enterprise Mobility Inc Salt Lake City, United StatesOverview · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. · We are a multi-billion dollar industry leader that is rapidly expanding ...
-
Customer Service Agent
2 weeks ago
Enterprise Mobility Inc Salt Lake City, United StatesOverview · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. · We are a multi-billion dollar industry leader that is rapidly expanding a ...
-
Guest Service Agent
2 weeks ago
Hilton Hotels Corporation Park City, United States Full timeHilton Hotels - JobID: HOT0AJIK [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
-
Client Services Agent
3 weeks ago
RISE INC FAMILY Orem, United StatesJob Details · Job Location · Orem, UT · Position Type · Full Time · Education Level · High School · Travel Percentage · Limited or Occasional · Job Shift · Any · Job Category · Admin - Clerical · Description · ABOUT THE COMPANY · Acumen, LLC. is one of the nation's leading fiscal ...
-
Field Service Agent
3 weeks ago
IQVIA Salt Lake City, United StatesIQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more ...
-
Guest Service Agent
1 week ago
Global Parking Systems Salt Lake City, United StatesGlobal Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partner with SP Plus Parking Corporation, a leader in the parking management space. Together ...
-
Guest Services Agent
2 weeks ago
Wyndham Hotels & Resorts Orem, United States** Guest Services Agent** · Location: Orem, UT, US · Property Name: La Quinta by Wyndham Orem - University Pkwy. Req Id: 14142 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Orem - University Pkwy. location in Orem , U ...
-
Guest Services Agent
3 weeks ago
Azul Hospitality Salt Lake City, United StatesJob Details · Job Location · Le Meridien/Element Salt Lake City Downtown - Salt Lake City, UT · Position Type · Full-Time/Part-Time · Education Level · High School · Travel Percentage · None · Job Shift · Any · Job Category · Hospitality - Hotel · Description · POSITI ...
-
Service Desk Agent
3 weeks ago
Unisys Corporation Salt Lake City, United States Regular, Full timeWhat success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fas ...
-
Service Desk Agent
1 week ago
Unisys Salt Lake City, United StatesWhat success looks like in this role: · Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. · Answers basic questions about installation, operation, configurati ...
-
Customer Service Agent
3 weeks ago
Business Credentialing Services, Inc. Provo, United States**Customer Service Agent - Software** · at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour · **Call Center position in Software Startup** · total pay: $14 - $26 an hour · base: $14 - $16 an hour · sales bonus: additional $7 - $10 an hour · flexible sche ...
Guest Service Agent - South Jordan, United States - Embassy Suites by Hilton South Jordan Salt Lake City
Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your FocusYour Background and Skill
Work Environment and Context
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Source: Hospitality Online