- 5+ years' experience as a Functional Analyst with a focus on Customer Experience
- Experience with the analysis of business, functional, technical, activities, and events
- Experience working in an agile environment
- Experience working with ServiceNow
- Knowledge of software requirements and testing tools
- Knowledge of business process engineering, requirement engineering, and testing practices.
- Possess the ability to create/analyze requirements accountability records.
- Ability to verify that software and its documentation is compliant with applicable requirements functionally.
- The candidate must be able to work in a team environment and be proficient in MS Office applications, including Word and Excel.
- Strong problem solving and critical thinking skills
- Strong attention to detail
- Ability to prioritize and multitask
Bachelor's degree in engineering, or a related scientific or technical discipline is required. - Knowledge of statistical, business process modeling, and business reporting tools
- Microsoft SharePoint
- Rational, Atlassian JIRA experience
- Experience working for a federal agency
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ServiceNow Developer Analyst
1 week ago
CTG, Inc. Dallas, United StatesDescription · CTG is seeking to fill a ServiceNow Developer Analyst opening for our client in Dallas, TX. · Location : Dallas, TX · Duration : 12 months · Required Experience Knowledge, Skills & Abilities: · ServiceNow platform knowledge · JavaScript · Knowledge of incident and ...
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ServiceNow Developer Analyst
2 weeks ago
Computer Task Group Dallas, United States: · CTG is seeking to fill a ServiceNow Developer Analyst opening for our client in Dallas, TX. · Location: Dallas, TX · Duration: 12 months · Required Experience Knowledge, Skills & Abilities: · ServiceNow platform knowledge · JavaScript · Knowledge of incident and case m ...
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ServiceNow ITAM Analyst
1 week ago
The Judge Group Dallas, United StatesThis position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset manageme ...
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Customer Experience Analyst- ServiceNow
2 weeks ago
Liberty IT Solutions Dallas, United StatesKey Role: Are you looking for an opportunity to establish processes and support technology innovation? You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you'll develop your skills in both. Here, you'll have the chance to ...
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ServiceNow Configuration Analyst
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Talnq Inc Plano, United StatesJob: ServiceNow Configuration AnalystLocation: Pleasanton, CAPlano, TX What You'll Do · Accountable for the daily operational health of SACM Configuration processes. · Responsible for CMDB data analysis, research, troubleshooting, data enrichment, and other CMDB governance tasks. ...
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ServiceNow Configuration Analyst
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Nisum Plano, Texas, United States Full time / Contract· What You'll DoAccountable for the daily operational health of SACM Configuration processes. · Responsible for CMDB data analysis, research, troubleshooting, data enrichment, and other CMDB governance tasks. · Accountable for ensuring that SACM Configuration Management is deliv ...
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ESR Healthcare Dallas, United StatesExperience level: Mid-senior Experience required: 5 Years Education level: Bachelor's degree Job function: Information Technology Industry: Financial Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders ...
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ServiceNow Configuration Management Analyst
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SunTechPros Inc. Plano, United StatesServiceNow Configuration Management Analyst · Location -Plano, TX/ Boise, ID/Phoenix, AZ/Pleasanton, CA (Day 1 onsite 5 Days office) · Long Term · Must Have Skills: · 7+ Yrs of Exp –Configuration Management experience managing a large CMDB environment. · 7+ Yrs of Exp –ITIL IT S ...
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ServiceNow SACM Configuration Management Analyst
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Spar Information Systems Plano, TX, United StatesNote:- Candidate should focus on their CMDB experience, including beyond their current position. It is important to emphasize that this role will not encompass any direct development or implementation work. This is purely ownership of the CMDB program process, data management and ...
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Business Analyst
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Brooksource Dallas, United StatesBusiness Analyst · Hybrid Position-Dallas, Texas · 1 year+ contract to hire · Foot Locker is looking for a Business Analyst in the Dallas Texas area to join their team This position would be a 12-month contract to hire and is a hybrid model. They are looking for someone who ca ...
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ServiceNow Technical Architect
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Shrive Technologies LLC Dallas, TX, United StatesProvide Technical Support/Assistance to Design, develop, and implement solutions using the ServiceNow platform · Provide technical leadership and guidance to the project team and the client on best practices, architecture, design, and development of ServiceNow solutions. · Collab ...
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ServiceNow Technical Architect
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Omni Inclusive Dallas, United StatesProvide Technical Support/Assistance to Design, develop, and implement solutions using the ServiceNow platform · Provide technical leadership and guidance to the project team and the client on best practices, architecture, design, and development of ServiceNow solutions. · Collab ...
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Business Analyst
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Brooksource Dallas, United StatesBusiness Analyst · Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. · Hybrid Position-Dallas, Texas · 1 year+ contract to hire · Foot Locker is looking for a Business Analyst in the Dallas Texas area to ...
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ServiceNow Technical Architect
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Danta Technologies Dallas, United StatesHi · My name is Srikanth and I'm an IT recruiter at Danta Technologies · we have immediate position for ServiceNow Technical Architect @ CA/TX (Onsite). Please find the complete job description given below. if your comfortable, kindly please share your updated resume to · Pos ...
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ServiceNow Architect
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Cynet Systems Dallas, United StatesJob Description: · Pay Range $50hr - $53hr Provide Technical Support/Assistance to Design, develop, and implement solutions using the ServiceNow platform. · Provide technical leadership and guidance to the project team and the client on best practices, architecture, design, and ...
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IT Business Systems Analyst
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Federal Reserve Bank Dallas, United StatesCompany · Federal Reserve Bank of Dallas We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we're creating a workplace where talented ...
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IT Business Systems Analyst
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Desktop Support Analyst
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mroads Dallas, United StatesMroads is looking for a "Desktop Support Analyst" for one of our direct clients in Dallas, TX. · Job Description: · Proactive and detail-oriented IT professional looking to contribute to a dynamic team · Strong knowledge of Windows, Mac and iOS operating systems. · Provide second ...
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Service Desk Analyst
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TEKsystems Dallas, United StatesOne of TEKsystems financial institutions is looking to add a Service Desk Analyst to their team to help improve IT operations within the company Below are the details of what they are looking for. · Description: · • Someone with a broad experience in IT · • Demonstrated experienc ...
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IT Support Technician
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Corgan Dallas, United StatesOverview · Corgan, a leading global architecture and interior design firm is seeking qualified candidates for the role of IT Systems Analyst. · This position will join our fast-paced, dynamic, and highly collaborative IT team for our creative and industry-leading international ar ...
Customer Experience Analyst- ServiceNow - Dallas, United States - ThunderYard
Description
Key Role:
Are you looking for an opportunity to establish processes and support technology innovation? You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you'll develop your skills in both. Here, you'll have the chance to work with an Agile team as they develop digital products to support your clients' most pressing missions. We're looking for someone like you to help propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences.
The Customer Experience Analyst must have experience with the analysis of business, functional, technical, activities, and events. Analyst is responsible for working with users and customers to document and strategize for process improvements for current business processes (business process reengineering). Responsible for providing market research on conditions that impact the overall operational efficiency of an organization and identifying symptoms for process improvement.
Basic Qualifications:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client
ThunderYard Solutions is proud to be an Equal Opportunity Employer. We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our community, and our customers. All applicants will be considered for employment without discrimination of race, color, religion, or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, protected veteran status, family medical history or genetic information.