Poker Floor Supervisor - Tucson, United States - Desert Diamond Casinos & Entertainment
Description
Location
- DDC
- Tucson, AZ
Shift - Any
Starting Pay - D.O.E.
Category - Casino Games/Slot Technology Operations
Employment Status - Full-TimePoker Floor Supervisor 11723
Job Description:
Position Summary:
Under direct supervision of the Table Games Pit Manager, monitors Poker tables, Dealers, and all non-department personnel coming in contact with the Poker tables on assigned shifts.
- This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not allinclusive._
Essential Duties & Responsibilities:
- Observes games in progress for possible irregularities in player/dealer conduct.
- Follows policies and procedures when opening or closing games.
- Follows all casino and poker policies and procedures.
- Ensures Poker Dealer procedures are being adhered to.
- Ensures the integrity of all games.
- Ensures dealer quality and efficiency to increase cost effectiveness.
- Ensures safeguarding of all Tohono O'odham Gaming Enterprise (TOGE) assets.
- Ensures team member awareness of internal controls.
- Ensures casino/departmental policies and procedures are followed.
- Ensures guests are having a positive gaming experience and that their needs are being met.
- Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions.
- Reviews all Dealers to increase skill level.
- Informs Table Games Pit Manager of any deviation from standard dealing procedures.
- Renders impartial decisions using all available means, i.e. Dealer/player, information and surveillance.
- Notifies the Table Games Pit Manager immediately when a guest is dissatisfied with a decision.
- Relays pertinent information regarding daily business to incoming Poker Floor Supervisor and Table Games Pit Manager at shift change.
- Completes required administrative paperwork.
- Demonstrates good team member and guest relations.
- Observes all live games continually.
- Responds to guest's requests and needs.
- Greets guests and maintains a friendly and inviting atmosphere.
- Maintains player tracking log and comp log.
- Assists in cleaning and maintenance of poker area.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as required.
Job Requirements:
Minimum Qualifications:
Education and Experience:
High school diploma or GED plus 2 years dealing experience, 1 year supervisory experience in Poker. Must be 18 years of age or older. No felony, theft or stealing convictions.
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
- Knowledge of principles and practices of public relations and guest service.
- Knowledge of Internal Controls and NIGC minimum requirements.
- Knowledge of procedures and casino floor operations.
- Knowledge of card games dealing.
- Knowledge of poker games.
- Skill in guest service, human relations and supervision of assigned staff.
- Skill in dealing Poker.
- Ability to communicate, read, and write clearly in basic English.
- Ability to demonstrate outstanding guest service at all times.
- Ability to respond to visual and auditory cues.
- Ability to interpret a variety of instructions furnished in written and oral form.
Physical Demands:
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.
More jobs from Desert Diamond Casinos & Entertainment
-
Food & Beverage Assistant Manager
Waddell, United States - 3 weeks ago
-
Warehouse/receiving Clerk
Waddell, United States - 4 days ago
-
Drop Count Team Member
Glendale, United States - 3 weeks ago
-
Room Chef
Sahuarita, United States - 1 week ago
-
Kitchen Steward
Tucson, United States - 1 day ago
-
Internal Auditor
Waddell, United States - 2 weeks ago