Scheduling Specialist - Boston, United States - Massachusetts General Hospital(MGH)
Description
Scheduling Specialist
Scope of Position:
Under general direction of the Senior Manager, Patient Access, the scheduling specialist is responsible for the centralized scheduling of the operating suites including the Surgical Day Care.
Principal Duties and Responsibilities:
Gathers and ensures that patient demographic and financial information is complete and accurate upon booking to the degree possible.
Gathers and ensures accuracy of patient diagnoses and procedures being scheduled, patient type and expected length of stay.
Enters all information into the OR / Admitting scheduling system.
Communicates changes in rules and regulations with users and offices.
Schedules operating room times for 70+ ORs from requests made by physicians in all services, collates requests and prepares centralized schedule to submit 2 days in advance.
Researches discrepancies in OR requests and Admission requests, contacting appropriate parties to clear the discrepancy.
Works with bed management and front desk to book and communicate need for add on inpatient bed needs in timely and efficient manner.
Ascertains need for ICU bed, medically necessary private room, patient preference private room, limited access, and confidentiality and notes appropriate in both the OR / Admitting scheduling system.
Answers phones, performs light typing, maintains files.
Performs related duties as necessary.
May be called on to cross train as a patient interviewer.
Qualifications:
- Excellent Customer Service Skills
- Bachelor's degree preferred
- Healthcare/Business environment (23 years experience preferred)
- Ability to type at least 30 wpm
- Strong communication, interpersonal and team skills
- Medical Terminology skills preferred
- Willingness to continually learn and grow as a member of a team and department
EEO Statement
Primary Location MA-Boston-MGH Main Campus
Work Locations MGH Main Campus 55 Fruit Street Boston 02114
Job Schedular
Organization Massachusetts General Hospital(MGH)
Schedule Full-time
Standard Hours 40
Shift Day Job
Posted Shift Description Monday - Friday, 8:30am - 5:00pm
Employee Status Regular
Recruiting Department MGH Admitting
Job Posting May 21, 2024
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