- Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
- Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
- Maintaining complete knowledge of the resorts and other information including the following:
- All resort facilities/services offered and hours of operation
- All accommodations, layout, décor, attributes and locations
- All studio rates, special packages and promotions
- All spa treatments and offerings, their benefits and costs
- Daily stats, including availability
- Entertainment/special events scheduled on property and in the area
- Directions to the resort from airports and other major landmarks
- General info, descriptions and directions for local services, restaurants, wineries and points of interests.
- Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.
- Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
- Ability to create professional business letter correspondence.
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
- Ability to work cohesively with other departments and co-workers as part of a team.
-
Area Reservations Agent
4 weeks ago
Auberge Resorts Austin, United StatesCompany Description · A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from yesteryear, where guests are invited to sit back, celebrate and be inspired with thoughtfu ...
-
Reservations Sales Agent
3 weeks ago
Austin Proper Hotel & Residences Austin, United StatesJob Description · Job DescriptionDescription · Situated in Downtown's Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With i ...
-
Area Reservations Agent
1 week ago
Commodore Perry Estate Austin, United States Full timeJob Description · Embark on an extraordinary journey as a Reservations Agent across [properties], where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opule ...
-
Area Reservations Agent
2 weeks ago
Commodore Perry Estate Austin, United States**Company Description** · A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from yesteryear, where guests are invited to sit back, celebrate and be inspired with though ...
-
PARKS AND WILDLIFE DEPARTMENT Austin, United StatesGENERAL DESCRIPTION · Under the direction of the Customer Service Center Manager, this position performs entry-level to routine customerserviceworkintheTexasParksandWildlifeDepartment(TPWD)CustomerServiceCenterdealing with park reservations.Work involves verbal and electronic cus ...
-
Claims Adjuster
2 days ago
Service Insurance Companies Austin, United StatesThis role is remote, within the United States. Candidates must live in and have authorization to work in the United States. Visa sponsorship not available** · We are searching for a Claims Adjuster to join our team · This position requires workers compensation multi-state license ...
-
TEXAS DEPARTMENT OF PUBLIC SAFETY Austin, United StatesDPS - TOD - B Advanced Peace Officer School Organization · :TEXAS DEPARTMENT OF PUBLIC SAFETY Primary Location · :Texas-Austin Work Locations · :AUSTIN HQ (RECRUITS)5805 N LAMAR BLVD5805 N LAMAR BLVDAustin78752 Job · :Protective Service Employee Status · :Regular ...
-
TTSTC - Trust Accountant
5 days ago
TREASURY SAFEKEEPING TRUST COMPANY Austin, United StatesTTSTC - Trust Accountant Organization · :TREASURY SAFEKEEPING TRUST COMPANY Primary Location · :Texas-Austin Work Locations · :Thomas J Rusk Building200 East 10th StreetAustin78701 Job · :Office and Administrative Support Employee Status · :Regular Schedule · :F ...
-
Front Desk Agent
3 weeks ago
Bunkhouse Group Austin, United StatesHotel Saint Cecilia is looking for a Front Desk Agent who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, invent Front Desk, Hotel, Agent, Res ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Austin, United States$16.00/ HR - PM Shift (2:00 PM-10:00 PM)Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibil Front Desk, Agent, Hospitalit ...
-
Hyatt Brand Front Desk Agent
2 days ago
Qonten Austin, United States**Hyatt Brand Front Desk Agent - Opera** · | Thu, 04 Nov :57:42 GMT · Front Desk Agents will be the first point of contact for a guests stay, duties will include; Registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay a ...
-
Hotel Front Desk Receptionist
17 hours ago
Best Western Plus & Executive Residency Austin Austin, United States· We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they h ...
-
Hotel Front Desk Receptionist
17 hours ago
La Quinta Inn Austin Oltorf Austin, United States· Part-Time Only · 2-3 shifts per week · We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answ ...
-
Genesys Routing Composer Developer
1 week ago
Riva Scientific LLC Austin, United StatesJob Description · Job DescriptionGenesys Routing Composer Developer · Location: Onsite Austin, TX · Duration: Long term contract · Roles and responsibilities: · Hands on Experience in Genesys Routing Composer Development required · Hands on Routing Experience in Composer Multimed ...
-
Franchise Hotel
17 hours ago
IHG Austin, United States**Your web browser (Chrome 88) is out of date.** **Franchise Hotel - Front Desk Agent** · **Hotel Brand:** Holiday Inn Express & Suites · **Location:** United States, Texas, Austin · **Hotel:** Holiday Inn Express & Suites - Austin Airport - (AUSBW) · **Job number:** FRAUSBW6 ...
-
Hotel Front Desk Receptionist
1 week ago
La Quinta Inn Austin Oltorf Austin, United StatesJob Description · Job DescriptionPart-Time Only · 2-3 shifts per week · We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys an ...
-
Property Claims Branch Manager
2 days ago
Mercury General Austin, United States** Property Claims Branch Manager** · **Job Category****:** Claims **Requisition Number****:** MGRCL007242 Showing 1 location **Job Details** · **Description** · Position Summary: · -Under administrative direction, manages a Branch Claims Office with the objective of minimizi ...
-
Front Office Manager
1 day ago
Moody Austin, United StatesAre you a desk clerk ready for your next move? Do you have Hilton systems experience? We are looking for a Front Office Manager to assist in leading our front desk teams to excellence This is a unique position with the oversight of a dual brand and dual trained team shared betwee ...
-
Hotel Front Desk Receptionist
1 week ago
Best Western Plus & Executive Residency Austin Austin, United StatesJob Description · Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any gene ...
-
PBX - Telephone Operator
3 weeks ago
HYATT Hotels Austin, United StatesThe Role · This individual is responsible for responding to all incoming calls to the hotel (internal and external). The Guest Relations Agent must work well handling a high volume of calls which will include but is not limited to guest requests and reservations. They should al ...
Area Reservations Agent - Austin, United States - Commodore Perry Estate
Description
Job Description
Job DescriptionCompany DescriptionA treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from yesteryear, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.
Job DescriptionEmbark on an extraordinary journey as a Area Reservations Agent across Commodore Perry Estate and Bowie House, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Area Reservations Agent professionals in Austin
-
Ophelia Brown
Marketing Coordinator Intern at Easyfan.app \