- Work with the Business and Product teams to understand the existing process and to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.
- Understand and document detailed requirements for implementing and enhancing CRM solution.
- Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
- Work with UX/UI team to develop mock-ups and proposed user journeys
- Mapping functional requirements to features and functionality.
- Work with Product Manager and Analytics team to define, measure and track Key Performance Indicators (KPIs) and success criteria for the assigned projects & features
- Work with Architects and Developers to transform new requirements into design and implementation.
- Work with the functional SME and trainers to identify and document process gaps and process improvements.
- Assist and Develop Innovation Roadmaps and BRDs.
- Oversee Customer Assistance and Salesforce platform.
- Gather requirements and define business use cases.
- Take User journeys and create User Stories
- User Acceptance Testing
- BS/BA Degree
- You have 5-9 years of technical business analyst experience in delivering amazing customer experience using customer support products and technology
- Customer Relation Management and Customer Service Management Solutions used by medium sized customer support organizations.
- Product experience in eCommerce customer support a plus
- Aptitude for strategic thinking and problem solving in a fluid environment.
- Exceptional at prioritizing and focusing on the highest value opportunities.
- Ability to stay goal oriented and act with a sense of urgency
- Ability to work collaboratively as a member of cross-functional teams to deliver results.
- Excellent communication skills, able to present, negotiate and influence at C-level.
- Exceptional networking, relationship building and influencing skills.
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Business Analyst
1 week ago
Republic National Distributing Company Pleasanton, United StatesRepublic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, ...
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Business Analyst
6 days ago
Bayone Pleasanton, United StatesThis role will have day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases ...
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Business Analyst
5 days ago
Bayone Pleasanton, United StatesThis role will have day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases ...
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Business Analyst
2 weeks ago
Women of the Vine & Spirits Pleasanton, United StatesAn all-encompassing global membership organization, dedicated to boldly pushing the wine, beer and spirits industry toward a more diverse, equitable and inclusive era that supports business development and innovation, empowering all to thrive. · Republic National Distributing Com ...
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Business Analyst
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Diverse Lynx Pleasanton, United StatesJob Description: 1 Delivers technical and business services to help the File Migration Project move an end user's on-premise personal drive to their OneDrive with little effect to the end user. 2 Search and find on-premises eligible shares and end user candidates to put in waves ...
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Business Analyst III
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LanceSoft Pleasanton, United StatesJob Title: Business Analyst III · Location: Pleasanton, CA 94588 · Duration: 06 Month Contract · Hours: Business Hours · Job Description: Contract to Hire. · Develops, documents, and analyzes business requirements. · Defines high-level applications, relationships, flows, and ...
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Associate Business Analyst
3 weeks ago
Flexon Technologies, INC. Pleasanton, United StatesJob Description · Job DescriptionEntry Level Business Analyst · Responsibilities: · Work hand-in-hand with the business side of an organization to help in process improvements. · Working primarily on design and analysis in the areas of organization, planning cum information techn ...
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Salesforce Business Systems Analyst
2 weeks ago
SPECTRAFORCE Pleasanton, United StatesPosition: Salesforce Business System Analyst · Location: Pleasanton, CA (Must be hybrid onsite) · Duration: 7+ months (Potential to extend) · Requirements · 5 years of BSA experience minimum and Salesforce · 5 years of Salesforce hands on experience · Preferred: · Sales cloud, Sa ...
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Sr Business Systems Analyst
1 week ago
Workday, Inc. Pleasanton, United States Full timeAbout the Role · Work closely with business partners to understand processes, goals and gaps. Collaborate with Business Technology development teams in the planning, prioritization, design, development and deployment of new projects & system improvements. · Working closely with o ...
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Business Analyst
1 week ago
Lawrence Livermore National Laboratory Livermore, United StatesCompany DescriptionJoin us and make YOUR mark on the World · Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to cre ...
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Business Analyst
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Cypress Human Capital Management, LLC Pleasanton, United StatesBusiness Analyst · , 1183 · About The Team · The Support Applications & Technology (SAT) team is responsible for supporting, maintaining, and innovating the systems and tools used by both our customer support and its customers. We are a diverse group of product operations spec ...
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Business Analyst
4 weeks ago
Central Business Solutions Pleasanton, United StatesPosition Role/Tile: Business Analyst · Location: Pleasanton, / Remote · Technical Business Analyst · Job Description · Business Analyst (Dia R&D, Research and Lab Exec Domain) · The Position This position is for a strong technical business analyst who will be guiding and ass ...
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Business Analyst
4 weeks ago
Bayone Pleasanton, United StatesThis role will have day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases ...
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Business Analyst
1 week ago
Republic National Distributing Company Pleasanton, United StatesRepublic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, ...
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Principal Business Systems Analyst
4 weeks ago
BlackLine Pleasanton, United States Full timeGet to Know Us: · It's fun to work in a company where people truly believe in what they're doing · At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. · Since being founded in 2001, BlackLine has become a leading provid ...
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BT Business Systems Analyst
6 days ago
Workday Pleasanton, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
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Senior Technical Business Analyst
4 weeks ago
Bayone Pleasanton, United StatesThis role will involve day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use ca ...
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Business Analyst
3 weeks ago
Flexon Technologies Inc Pleasanton, United States Full time, trainingEntry Level Business AnalystResponsibilitiesWork hand-in-hand with the business side of an organization to help in process improvements.Working primarily on design and analysis in the areas of organization planning cum information technology.Works as the middle man between the te ...
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Business Analyst
2 weeks ago
Republic National Distributing Company Pleasanton, United StatesRepublic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, ...
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Sr Business Systems Analyst
6 days ago
Workday Pleasanton, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
Senior Technical Business Analyst - Pleasanton, United States - Bayone
Description
This role will involve day-to-day interactions with our Salesforce Business and Technical team.You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases.
You'll be working closely with the Product Owner on a daily basis and will be reporting to the Director of Product Management.
Key Responsibilities include, but are not limited to:
Jira/Confluence, Salesforce, CRM
Qualifications:
Certificates:
Six Sigma, Agile or Salesforce is a strong plus
Senior Technical Business Analyst professionals in Pleasanton
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David Vieler
Cross-functional resource that delivers.
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Arun Voleti
Director of Engineering