Supervisor Meter Services Houston, Tx - ACRT, Inc.

ACRT, Inc.

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About The Team
At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile.

Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading.

At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role
The Meter Services Supervisor reports to the Operations or Project Manager at Bermex.

This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department.

This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.

What You'll Do

Meter Services Supervision:

Identify, investigate, and resolve issues ensuring deadlines are met
Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
Requisition needed personnel, supplies, equipment, parts, or repair services

Meter Reading Assistance:

Drive vehicles or equipment to complete work assignments or to assist workers
Interpret transportation regulations, safety regulations, or company policies and procedures for workers
Prepare, compile, and submit reports on work activities, operations, productivity, or workrelated accidents
Resolve worker problems or collaborate with employees to assist in problem resolution
Perform or schedule repairs or preventive maintenance of vehicles and other equipment
Assist workers in tasks, as needed, such as reading daily meters/skips
Extensively walk and stand for much of the workday
Walk for long distances (occasionally up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)
Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)

Customer Communication:

Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
Provide general information about the meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate

Other duties as assigned.

About You

Must haves:

Education: High School Degree or GED

Nice to haves:

Education: High School Degree or GED
Experience: 2 years of experience in smart metering supervision or a related field

Your Skills:

Ability to multitask, and work independently and as a team
Excellent leadership skills and ability to manage a team
Exceptional flexibility in daily routines and route scheduling
Project management skills
Proven understanding of industry standards
Adequate time management skills to facilitate worker efficiencies
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly

Drug/Alcohol Testing:

Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement: