Transportation Dispatcher - Kenosha, United States - Kenosha Achievement Center, Inc.

Description

Schedule:
6:30 a.m. - 3:00 p.m., Monday through Friday

JOB SUMMARY:

The Transportation Dispatcher is responsible for maintaining accurate information for the KAC's transportation dispatch office. This includes being the primary contact for anyone requesting the use of KAC's transportation fleet.


TYPICAL RESPONSIBILITIES:

• Manage the rider database to ensure accurate information for coordinating rides in the community.
• Provide the daily schedule to the route and on demand drivers.
• Monitor all aspects of the department's performance and report any concerns to management.
• Provide excellent customer service to all internal and external customers.
• Learn and utilize a variety of technology. (software, phones, tablets, etc.)
• Make necessary changes to schedule to ensure on time pick up and drop off.
• Monitor rider eligibility and remind them when authorizations are expiring.
• Stay in constant contact with drivers and provide all necessary updates.
• Participate in required amount & type of staff development activity as specified by annual staff performance plan including engaging in a process of continuously improving cultural proficiency and the ability to work with a diverse population.
• Perform other duties as assigned by supervisor.

OCCASIONAL RESPONSIBILITIES:

• Serve as a backup driver, this may include weekends and holidays.
• Perform all necessary safety checks of vehicles driven.

The duties listed above are intended only as illustrations of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• Must be at least 18 years old
• 2 years of experience with computer database entry and management
• 2 years of customer service experience
• Must have a valid driver's license and a clean driving record
• Knowledge of cultural and linguistic competency principles and the ability to work effectively with a culturally diverse staff, participants and stakeholders

PREFERRED QUALIFICATIONS:

• Previous transportation scheduling experience
• Proficient with computers and learning new software
• Bilingual

PHYSICAL DEMANDS:

The physical demands are those that must be met by an employee to perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, kneel and stoop. Approximately 10% of time will be spent walking or standing. The ability to see, hear, touch and speak is critical to this job.

Physical dexterity requirements of the job include the use of a telephone, computer/electronic equipment, and the ability to manipulate small objects.

The employee must lift, push & pull a minimum of 80 pounds with help, 50 pounds alone, walk up & down steps, bend & climb step ladder.

Specific vision abilities required by the job include close vision and the ability to adjust focus.


KAC IS AN EQUAL OPPORTUNITY EMPLOYER

Pay:
$ $21.92 per hour


Expected hours:
per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/ regulations?

Education:

• High school or equivalent (required)

Experience:

Computer Database Entry: 2 years (required)
Customer Service: 2 years (required)


License/Certification:

• Driver's License & Clean Driving Record (required)

Work Location:
In person