- Interacts with customers via telephone, email, online chat, or video call to provide support and information on products and processes.
- Ensures that appropriate actions are taken to resolve customer issues and concerns quickly.
- Maintains customer accounts, including processing quotes and invoices, as well as recording customer interactions with details of inquiries, concerns, or comments.
- Uses knowledge of a specific product, process, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
- Excellent communication skills including active listening.
- Skilled at time management and multi-tasking.
- Service-oriented and able to research and resolve customer problems.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, processes, or other area of customer service specialization.
- High school diploma or equivalent.
- Customer service experience required.
- Some experience with the product is preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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Patient Services Specialist
3 weeks ago
Providence Health & Service Lubbock, United StatesThis is a combined posting for an Associate Patient Services Specialist, Patient Services Specialist, and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. I ...
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Technical Services Support Specialist
3 weeks ago
Tyler Technologies Lubbock, United StatesDescription · The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues r ...
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Customer Service Specialist
10 hours ago
Red Raider Outfitter Lubbock, United StatesJob Description · Job DescriptionRed Raider OutfitterTM is a storied 42 year-old brand that is design-driven and creates authentically inspired products for Texas Tech fans all over the United States. Red Raider Outfitter continues to expand with four locations in Lubbock, TX as ...
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Patient Services Specialist
2 weeks ago
Texas Tech University Health Sciences Center Lubbock, United States· Patient Services Specialist - Ob/Gyn Lbk · Lubbock · 37713BR · Position Description · This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, pr ...
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Patient Services Specialist
3 weeks ago
Texas Tech University Health Sciences Center Lubbock, United States· Patient Services Specialist · Permian Basin · 37598BR · Position Description · This position is responsible for ensuring the smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, prepa ...
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Customer Service Specialist
2 weeks ago
CEV Multimedia Lubbock, United StatesThe Customer Service Specialist will interact with the company's customers and internal team by addressing inquiries and resolving issues, generally providing a higher level of customer support for all products and processes. · Duties & Responsibilities: · Interacts with custom ...
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Patient Services Specialist
6 days ago
Covenant Health (Tennessee) Lubbock, United States**Description** · Under the direction of the PAS manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This ind ...
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Customer Service Specialist
3 days ago
J&B Industrial Services Lubbock, United StatesThis position serves as the primary business contact for the client and is responsible for client satisfaction. Individual will be responsible for processing new RFQ's submitted by Sales Department, new contract reviews and updated pricing. Individual must be willing to build rel ...
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Customer Service Specialist
1 week ago
J&B Industrial Services Lubbock, United StatesJob Description · Job DescriptionThis position serves as the primary business contact for the client and is responsible for client satisfaction. Individual will be responsible for processing new RFQ's submitted by Sales Department, new contract reviews and updated pricing. Indivi ...
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Patient Services Specialist
2 weeks ago
Providence Health & Service Lubbock, United StatesJob Description · Under the direction of the PAS manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This in ...
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Patient Services Specialist
3 days ago
Providence Service Lubbock, United StatesDescription · $1,000 Sign-on Bonus for eligible rehire and external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment. · Under the direction of t ...
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Patient Services Specialist
1 week ago
Texas Tech University Lubbock, United StatesPosition Description · This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patie ...
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Patient Services Specialist Onsite
6 days ago
Providence Health & Service Lubbock, United StatesPatient Services Specialist - 100% Onsite. We welcome residents in Lubbock, TX. · Under the direction of the PAS supervisor/manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unsch ...
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Patient Services Specialist Onsite
3 weeks ago
Providence Health & Service Lubbock, United StatesJob Description · Patient Services Specialist - 100% Onsite. We welcome residents in Lubbock, TX. · Under the direction of the PAS supervisor/manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for s ...
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Associate Patient Services Specialist
3 weeks ago
Providence Health & Service Lubbock, United StatesJob Description · Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic informa ...
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Associate Patient Services Specialist
6 days ago
Providence Service Lubbock, United StatesDescription · Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, ...
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Senior Patient Services Specialist
5 days ago
Providence Health & Service Lubbock, United StatesJob DescriptionUnder the direction of the PAS manager, the Senior Patient Access Representative has a clear understanding and knowledge of all functions performed by Patient Access. They are responsible for but not limited to assisting patients during the registration process for ...
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Associate Patient Services Specialist
5 days ago
Providence Health & Service Lubbock, United StatesJob DescriptionUnder the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information ...
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Associate Patient Services Specialist
1 week ago
Covenant Health (Tennessee) Lubbock, United States**Description** · Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic informat ...
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Senior Patient Services Specialist
1 week ago
Providence Service Lubbock, United StatesDescription · Under the direction of the PAS manager, the Senior Patient Access Representative has a clear understanding and knowledge of all functions performed by Patient Access. They are responsible for but not limited to assisting patients during the registration process for ...
Customer Service Specialist - Lubbock, United States - CEV Multimedia
Description
The Customer Service Specialist will interact with the companys customers and internal team by addressing inquiries and resolving issues, generally providing a higher level of customer support for all products and processes.
Duties & Responsibilities:
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.