Member Relationship Specialist I - Los Angeles, United States - USC

USC

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

USC Credit Union is looking for a
Member Relationship Specialist I for it's central branch team.

This position reports directly to the Branch Manager/Supervisor and is responsible for building and fostering relationships with USCCU's members and potential members.

The Member Relationship Specialist I gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies.

Responsibilities include, but are not limited to:

Consistently meeting established performance standards, service standards and sales goals
Developing and deepening member relationships by providing highquality consultative service that identifies member needs and matches those needs with valueadded USCCU products and services
Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU's products and services
Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches
Have a minimum of two years' experience in financial institution sales and service with a proven track record of meeting production and sales goals
Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings
Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours
Possess a high sense of urgency, attention to detail, initiative and integrity
Have exceptional interpersonal, customer service and communication skills
Pass a preemployment background and credit check

Compensation:

Why USC Credit Union is a great place to work:

Minimum Education:
High school or equivalent

Minimum Experience:
<1 year Six months of customer service, sales or retail banking experience

Minimum Skills:
Excellent interpersonal, written and oral communication skills. Ability to work independently with mínimal supervision and as a member of a team. Ability to multi-task and build relationships in sales environment. Experience with office management software/tools (e.g. Google suite, Slack, Microsoft Excel).

Preferred Education:
Associate's degree in related field(s)

Preferred Experience: 1 year 1 year of customer service, sales or retail banking experience

Preferred Skills:
Working knowledge of consumer loan products and all services.