IT Specialist - New London, United States - TekwissenGroup

TekwissenGroup
TekwissenGroup
Verified Company
New London, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
4+ year of computer support experience, basic hardware and software skills.

  • You will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and lowend servers at customer sites, and/or depot locations.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and reimaging PCs/laptops, and installing and optimizing HW/SW networking products
  • Computer hardware setup, basic hardware, and software troubleshooting stills
  • Provides support for software, hardware, and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products. Supports Core, server products.
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds, and changes as required
  • Provides followup on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures clientspecific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Types:
Full-time, Contract


Pay:
$ $25.00 per hour


Ability to Relocate:

  • New London, CT: Relocate before starting work (required)

Work Location:
In person
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