Guest Assistant - Dallas, United States - The Original Pancake House-DFW

Description

You are an integral part of our Guests experience.
You are here to help Guests feel welcome and ensure the best possible experience for them and your team.

Smile and greet all Guests with eye contact.
Make all Guests feel welcome and important.
Perform all duties toward the goal of providing excellent Guest service in an efficient manner.
Suggest beverages and ensure prompt delivery.
Communicate Guest needs with Servers and FOH supervisors
Remove all unused items on table and place in proper dish table bins.
Refill beverages as necessary
Clear and set tables in accordance with all sanitation and service standards;
Maintain cleanliness of dining room, front door, and service areas. Maintain organized and fully stocked service stations.
Complete assigned duties within each shift.
Assist in seating as needed.
Responsible for declaring 100% of cash tips received.
Maintain appearance and uniform standards.
Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and heart-of-the-house.
Handle all Guest service issues in an immediate and professional manner.
Follow Company and departmental safety practices to minimize risk to self and others.
Follow all Company and departmental policies and procedures.
Communicate to supervisors suggestions to minimize wasted energy and resources.
Must be able to walk for long periods of time.
Must be able to lift and carry 30 pounds.
Must be able to bend, stretch and reach for extended periods of time.

Lifting, balancing and carrying service trays. Able to lift and carry up to 50 lbs.
Ability to organize and prioritize under pressure while presenting a calm and pleasant demeanor.
Ability to communicate effectively with Guests, co-workers and supervisors.