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    Kitchen Customer Service Representative - Orlando, United States - Lioher Enterprise Corp

    Lioher Enterprise Corp
    Lioher Enterprise Corp Orlando, United States

    3 weeks ago

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    Description

    Job Description

    The Kitchen Customer Service Representative is responsible for communicating with customers and leads to identify and understand their product or service needs; identifies and suggests products and services that meet those needs.

    Supervisory Responsibilities:

    • None.
    Duties/Responsibilities:
    • Builds and maintains a network of sources from which to identify new sales leads.
    • Updates CRM system by entering prospect and customer information and documents all relevant interactions including follow-ups.
    • Proactively leads showroom tours with prospective clients.
    • Demonstrates the functions and utility of products or services to customers based on their specific needs.
    • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
    • Prepares sketches or other visual aids to demonstrate preliminary designs to clients when necessary.
    • Consult with clients to select materials and furnishings.
    • Uses design applications to prepare and illustrate final plans when necessary.
    • Determines timelines and project costs and presents accurate estimates to clients.
    • Introducing the orders in the system, obtaining the client's approval, and collecting deposits.
    • Orders or obtains necessary materials, adhering to project and budget specifications.
    • Follows up on claims for those orders already delivered which presented issues in coordination with the quality department.
    • Ensures customer satisfaction through ongoing communication and relationship Management; resolves any issues that may arise post-sale.
    • Supports Customer Service team.
    • Maintains current knowledge of trends and materials, techniques, and other developments in company products.
    • Performs other related duties as assigned.
    Required Skills/Abilities:
    • Detail-oriented with excellent problem-solving and organizational skills.
    • Strong visual design skills including proportion and aesthetics.
    • Excellent verbal and written communication skills.
    • Ability to use 2020 design software when needed.
    • Proficient in Microsoft Office Suite or related software.
    • Basic understanding of building codes and inspection regulations related to interiors.
    • Must be fluent in English and Spanish and/ or Portuguese.
    Education and Experience:
    • Associate degree in interior design or related field required; coursework in computer-aided design (CAD) is highly preferred.
    • At least one year of related experience is required.
    Physical Requirements:
    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift to 15 pounds at times.
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