Employee (m/f/d) Technical Hotline - Newington, GA, United States - Phoenix Industries

Phoenix Industries
Phoenix Industries
Verified Company
Newington, GA, United States

1 week ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

We are currently seeking communicative and tech-savvy Call Center Agents (m/f/d) for the customer support (inbound) of a leading telecommunications company in Newington, GA.

As the first point of contact on the phone, you will assist customers in a friendly, competent, and solution-oriented manner with all inquiries related to internet/DSL.


Your responsibilities:


  • Solutionoriented customer consultation on the phone, database maintenance, ticket creation for complex issues
  • Ensuring and continuously optimizing excellent quality and service standards
  • Willingness to learn and develop through trainings and coaching sessions

Your qualifications:


  • Strong communication skills, empathy, and high service orientation
  • Excellent German language skills, both written and spoken
  • Professional and friendly demeanor, with a careful work approach
  • Good PC and MS Office skills

We offer:


  • Longterm employment in fulltime or parttime
  • Fully paid training and coaching sessions
  • Further education opportunities, career advancement, and development possibilities
  • Pleasant working hours
  • THIS POSITION CAN BE PERFORMED FROM A HOME OFFICE
We look forward to getting to know you
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