Call Center Specialist - Township of Lawrence, United States - Capital Health

Capital Health
Capital Health
Verified Company
Township of Lawrence, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Work Shift:


Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology.

Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals.

Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.


Position Overview:
Call Center Specialist


JOB CODE:
50486


FLSA Exemption Status:
Non-Exempt

SUMMARY (BASIC PURPOSE OF THE JOB)


Schedules outpatient tests for hospital departments and appointments for physician practices accurately and efficiently, in conformance with applicable guidelines and protocols to facilitate quality patient care.

Maintains database to ensure that scheduling information is accurate and up to date. Utilizes standards, guidelines, and written procedures for performing patient access functions.


MINIMUM REQUIREMENTS

Education:
High School Diploma or equivalency.


Experience:
Three years of departmental/scheduling experience.


Other Credentials:

Knowledge and Skills:
Strong customer service skills. Strong insurance and precertification knowledge. Basic medical terminology. Demonstrates proficiency of all insurance requirements for outpatient tests and physician appointments.


Special Training:
intermediate computer skills.


Mental, Behavioral and Emotional Abilities:
Ability to multitask in a high volume environment. Ability to communicate effectively with directors, managers, and supervisors.

Usual
Work Day:8 Hours


REPORTING RELATIONSHIPS
Does this position formally supervise employees? No


If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.


ESSENTIAL FUNCTIONS

  • Schedules hospital outpatient tests and appointments for physician practices within multiple scheduling systems. Preregisters all patients when applicable information is obtainable. Obtains and advises patients of all necessary precertification, referral, and copay requirements for financial reimbursement.
  • Collaborates with hospital departments and physician practices to schedule outpatient tests and physician appointments while negotiating appropriate date and time according to department and practice protocols.
  • Acts as a resource for health access and patient schedulers.
  • Conducts training of new employees in multiple scheduling systems.
  • Acts as a liaison for hospital departments and physician practices.
  • Ensures that all appropriate staff, patients, departments, and physician practices are notified of additions, changes, and cancellations.
  • Attends monthly educational sessions with hospital departments and physician practices.
  • Adheres to Capital Health policies as well as interdepartmental policies and procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include:
Sitting


Occasional physical demands include:
Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl

Continuous physical demands include:
Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion, Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include:
Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Extreme Noise Levels, Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.

Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

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