Business Analyst with IVR contact center - Charlotte

We're looking for a driven and dependable Contact Center Representative to join our growing contact center team. This role is primarily inbound, responding to calls, chats and emails from customers who have already expressed interest through our marketing channels—but it also inc ...

We make it easy to do business with us by creating value and delivering trusted advice to our customers. · We're proud of the legendary experiences we deliver 24 hours a day, 7 days a week to our 10 million TD Bank customers. · Provides positive and professional inbound customer ...

You've been supervising and coaching people for a few years now, and you love what you do but you're tired of working for a company that doesn't listen to you. · You'll be given the freedom to lead, coach and train your team. You'll have room to grow with advancement opportunitie ...

As a Contact Center Representative at TD Bank you will ensure every customer feels valued by engaging them in a positive and professional way. You will resolve issues efficiently and accurately. · ...

In multiple contact centers we make it easy to do business with us by creating value and delivering trusted advice to our customers. · Provides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions embodying attributes s ...

Contact Center Business Analyst at Siri Infosolutions Inc in Charlotte. The role requires experience with Contact Center Technology Concepts and technical writing of business requirements. · Reviews and analyzes information technology systems operations. · ...

Contact Center Business Analyst. Analyze customer interaction performance and make recommendations for improvement. Investigate and analyze how the system processed transactions to determine system functionality is configured correctly and providing accurate results; · Evaluate b ...

This is an excellent opportunity to help manage Vertex's growing contact center operations around the country. · The role will be responsible for driving key outcomes and KPI's in a multi-site environment while also implementing strategic initiatives to build the contact center o ...

The Call Center Director leads the daily operations and performance of a high-volume, fast-paced Admissions call center and is directly accountable for driving enrollment growth through both internal and external sales efforts. · ...

This is an excellent opportunity to help manage Vertex's growing contact center operations around the country. The role will be responsible for driving key outcomes and KPI's in a multi-site environment while also implementing strategic initiatives to build the contact center of ...

The Contact Center Representative II promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer service and sales in an efficient and highly professional manner. · ...

The 311 Contact Center Supervisor is a professional dedicated supervisor who coaches develops and motivates Customer Service Representatives. · Manage team of Customer Services Representatives daily to ensure understanding adherence to call center policies objectives and performa ...

+Contact Center Representative II promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer service and sales in an efficient and highly professional manner. · +Creates an exceptional Customer experience with every client int ...

The 311 Contact Center Supervisor is a professional dedicated supervisor who is responsible for coaching developing and motivating Customer Service Representatives CSRs The supervisor helps their team provide accurate efficient customer service while being supportive communicativ ...

We focus on developing our people by building proud,dynamic teams while helping associates reach their personal and professional goals. · Engages with customers and prospects via acquisition & outbound calls to present and sell the full range of TruGreen services. · Demonstrates ...

Lead - Avaya Contact Center Support at Net2Source Inc. · ...

This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. · ...

This is a career full of new opportunities to learn and take pride in your work. · ...

The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities for sales and leadership. Associates in this role are expected to drive sales of TruGreen products and services in an inside sales environment. · Engages with customers and prospects via acquisition ...

We're looking for an experienced WFO Platform Support Engineer to help support and stabilize our enterprise contact center environment as we continue our multi‑year modernization journey. · Provide Tier 2 support for contact center WFO applications including NICE Engage, Nexidia ...