Onsite IT Support - Louisville, United States - Thrive

Thrive Louisville, United States

1 week ago

Description

Job Description

JOB SUMMARY:

The IT Field Engineer's responsibilities include ensuring the organization receives fast, professional and technically accurate on-site resolution of Windows desktop, local area network and basic information technology issues.

JOB DUTIES AND RESPONSIBILITIES

Provide technical support for hospital staff and users, addressing IT-related issues and inquiries specific to mental health care systems and software.
Install, configure, and maintain computer systems, software, and applications within the mental health hospital environment.
Troubleshoot hardware and software problems.
Monitor and maintain network infrastructure, ensuring efficient and secure connectivity to support mental health care operations.
Update, resolve and close service tickets by quickly responding to and resolving both on-site and remote management and monitoring system-reported technology issues.
Provide installation, troubleshooting and support for advanced networking issues, VPNs and Windows desktop operating systems, client software programs and applications.
Create new user accounts, administer user rights and privileges and reset user passwords using Windows servers.
Comply with all organization business policies, workflow processes and documentation practices.

EDUCATION AND EXPERIENCE

Advanced, working knowledge of computer networking technologies, above-average working knowledge of all modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions.
Advanced proficiency administering Microsoft Office productivity suites.
Advanced knowledge administering common (Cisco, SonicWall, Fortinet, etc.) routers.
Advanced working knowledge of networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless).
Competent in desktop and workstation setup, cable creation and general hardware support.
Competent in Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, Active Directory, Group Policy, and other MS Cloud and Hosted Solutions.
Associate's Degree or better in a related field is preferred.
Two years of experience fulfilling help desk responsibilities and supporting Windows desktops, business applications and end users.

Position Title: IT Field Engineer

Location: Erlanger, KY

Department: Service Delivery

FLSA Designation: Exempt/Full-Time

Reports To: Service Manager

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