Senior Customer Success Manager, Vendor Services - Seattle
6 hours ago
Job description
This role can be located in one of our approved corporate offices in Seattle, WA.Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace.
As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform.
You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers.
In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access.
Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.Basic Qualifications:
- Bachelor's degree or equivalent
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Demonstrated ability to work effectively in fastpaced environments
- Excellent professional written and verbal communication skills
- Time management
Preferred Qualifications:
- Experience implementing process improvements
- Experience with Salesforce and Tableau
- 5+ years of ecommerce or retail industry experience in Buying, Planning, or Merchandizing
- Experience working with diverse stakeholders and teams
- Advanced degree/certifications
- Experience rapidly adapting to change and dealing with ambiguity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits atUSA, WA, Seattle - 82, ,000.00 USD annually
Similar jobs
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. · ...
2 weeks ago
This role can be located in one of our approved corporate offices in Seattle, WA.Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. · ...
2 weeks ago
+Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. · Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. · + Partner with v ...
2 weeks ago
This role can be located in one of our approved corporate offices. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. · As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, dr ...
3 weeks ago
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. · Create vendor strategies that directly impact millions of customer experiences. · ...
2 weeks ago
This role combines strategic partnership management data-driven decision making and operational excellence to enhance the vendor experience Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace As a Senior Customer Success Manager you'll drive busines ...
2 weeks ago
This role can be located in one of our approved corporate offices in Seattle, WA. · Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer ...
10 minutes ago
The Director of Information Technology (IT) will be responsible for building scaling and maintaining the core technology environment that supports Brainchild Bio's scientific operational and corporate functions.This is a hands-on leadership role focused on infrastructure systems ...
2 weeks ago
The Director of Information Technology (IT) will be responsible for building, scaling, and maintaining the core technology environment that supports Brainchild Bio's scientific, operational, · ...
2 weeks ago
The Vendor Operations team ensures goods and data flow smoothly between REI and vendor partners. This role onboards new vendors, manages operational processes, and ensures vendors follow REI's compliance guidelines. · ...
6 days ago
vendor strategy and excellence lead, Global Vendor Management
Only for registered members
We are building a world-class vendor management capability that will transform how we partner with managed service providers to deliver exceptional business outcomes. As Vendor Relations Lead, you'll play a pivotal role in shaping our strategic approach to vendor partnerships, dr ...
2 weeks ago
The Vendor Relations Lead builds and stewards Starbucks' managed service provider (MSP) relationships - driving performance, governance, and commercial value across the portfolio. · Design and maintain enterprise governance for MSPs (operating cadence, QBR templates, scorecards, ...
1 month ago
The Service Delivery Manager (SDM) provides review and direction for vendor activities, · ensuring that the vendor's performance against agreed-upon service levels agreements (SLAs) and quality metrics meet expectations. · This is a highly technical Service Delivery Manager role ...
3 weeks ago
The Service Delivery Manager (SDM) provides review and direction for vendor activities ensuring that the vendor's performance against agreed-upon service levels agreements (SLAs) and quality metrics meet expectations. This role prioritizes a deep understanding of IT infrastructur ...
3 weeks ago
Administrative & Operational Support: Provide direct administrative support to the Terminal Manager. · Maintain department files and training records in an organized manner. · ...
1 month ago
The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, · We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community ...
1 week ago
Liberty Mutual Small Commercial is seeking an Assistant Director to own the vendor ecosystem that powers quoting, underwriting, product and line-of-business decisions. · This role owns the vendor ecosystem that powers our quoting, underwriting product and line of business functio ...
2 weeks ago
The Consumables team is seeking a self-driven Vendor Manager candidate to support our Vendor Management team and our vendor partners.We work with our external and internal stakeholders too add value to our customers and grow a sustainable business in the space. · P&L Management · ...
1 month ago
The candidate will be responsible for supporting Third-Party Risk Management (TPRM) Strategy Planning for the Americas. · Conduct gap analyses and assessment of the third-party risk management programs. · Maintain a registry of third-party vendors and external processes that impa ...
2 weeks ago
We are seeking a Catering Coordinator to play a pivotal role in ensuring seamless execution of events. · ...
2 weeks ago