Membership Director - Bristol, United States - US Sailing

Description

US Sailing

Membership Director

Our Mission:

Increase sailing participation and excellence through education, competition, and equal opportunity, while upholding the principles of fair play, sportsmanship, and safety.

Our Vision for the Future of Sailing:

Sailing has become a rapidly growing sport in the US, driven by innovations in access and education, and inspired by American success in international competition.

The diverse sailing community is aligned around common goals for the sport. Sailing has been embraced by the public as being inspiring, inclusive and accessible.


Our Values:

• Respect
• Integrity
• Excellence
• Collective Success
• Clarity and Transparency
• Sustainability

What you'll be doing:

In support of US Sailing's mission to grow and strengthen the sport of sailing, the Director is responsible for leading all aspects of our Membership business.

This is a key leadership role responsible for providing excellent customer service, building, facilitating, and maintaining relationships with Sailing Organizations & Yacht Clubs as well as individual members.

The role will include implementing a robust value proposition designed to increase, heighten, and promote US Sailing programs and services to the broad sailing community.

The Membership Director will report to the Senior Vice President of Partnerships and Memberships and work closely with the US Sailing leadership team, the Directors of Marketing and Partnership Marketing as well as across the entire organization.

This role requires a forward-thinking, creative leader focused on developing and delivering innovative member engagement strategies and experiences to grow both US Sailing and the sport.

Interpersonal skills that can motivate and foster collaboration with a wide array of stakeholders including staff, volunteers, industry partners and sailing organizations, are critical to success in this role.

The position is a crucial member of the organization and is involved in major strategic and operational decisions affecting the organization and responsible for the following:

• Develop, manage and achieve department budget and goals for revenue & memberships
• Execute on the Membership value proposition and strategic plan
• Lead our outreach and communication to both group and individual members
• Build, facilitate, and maintain relationships with Sailing Organizations and US Sailing's members
• Manage the organizational membership loyalty program(s)
• Responsible for developing and implementing services and programs for the 1,500+ organizational members and 43,000 individual members of US Sailing
• Collaborate across the organization and work with all departments to promote US Sailing's broad array of services, programs and products to members and potential members
• Manage, develop, and train the Membership Team to provide first class customer service to US Sailing constituents
• Solicit member feedback on programs and services and develop actionable opportunities
• Work within our existing database system for outreach while leading the membership transition to a new system
• Promote existing membership benefits and improve membership value by enhancing membership benefits working with the Partnership Team
• Create and implement member retention strategies
• Assess the marketplace and ideate for exponential growth opportunities
• Possess the highest integrity and values consistent with those of US Sailing
• Ability to work nontraditional hours including weekends and holidays if needed
• Ability to travel domestically
• Explore best practices with other NGB's and share both internally and externally

Who you are:

• Bachelor's degree in business, marketing, or related discipline required. MBA or advanced degree preferred
• Minimum eight (8) years progressive experience and a demonstrated track record of accomplishments in sales, marketing, operations, and management
• Memberbased association and/or nonprofit experience a plus
• Experience leading sales efforts/teams for member driven organizations
• Experience in fiscal management of a $2+ million budget
• Possess solid leadership skills with an ability to work effectively and accomplish tasks, projects, and goals through influencing others within a complex organizational structure
• Be detail and processoriented with strong program and logistics management skills and planning
• Possess the ability to present one's own ideas with clarity and generate buyin and commitment from multiple constituencies
• Belief in the Olympic movement
• Appreciation for the sport of sailing

Benefits & Perks

• Medical insurance
• Vision insurance
• Dental Insurance
• 403(b) with company match up to 5%
• Life insurance
• Long

- and short-term disability insurance

• Paid time off, Holidays, Community Service time, bereavement, parental leave, jury duty
• Access to free gym Membership at Roger William University campus
• Access to Roger Williams Univer