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    Systems Engineer - Texas City, United States - Ineos Group Ltd

    Ineos Group Ltd
    Ineos Group Ltd Texas City, United States

    3 weeks ago

    Default job background
    Description
    Excited to grow your career?

    We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you thing the open position you see is right for you, we encourage you to apply

    Our people make all the difference in our success.

    Compensation Grade
    ACE-USD-SAL

    Purpose of the job:

    To provide support and development for a number of business application systems with particular focus on specific areas of expertise. To support troubleshooting & resolution of system issues and unplanned outages. Provide input into technical solutions for new project activities. Implement & test business applications, working closely with other members of the IT Team and when required the business users

    Accountabilities of the job:
    • Provide application support for specific business applications relevant to experience. Ensuring compliance with IT processes & standards, including change management
    • Install & test business applications both in-house developed & 3rd party purchased in conjunction with business users
    • Regular review of incoming support issues to ensure resolution within a timely manner. To support the team with resolving any unplanned outages. Highlighting any significant issues to the Application Manager.
    • Update support documentation & procedures to ensure that they meet the goals of simplicity and efficiency in working practices
    • Providing technical support for small & medium sized projects tasks to ensure they are delivered on time; within budget and meeting the stated business requirements.
    • Responsibility to ensure that all applications support & disaster recovery documentation is kept updated for supported application systems
    • Accountable for source code control within your area of expertise
    • Assist in delivering applications IT strategy in alignment with INEOS Acetyls' roadmaps to achieve business goals
    Technical Skills:
    • 7+ years relevant technical IT Systems experience
    • Experience of Windows 10/11 for the client
    • Experience with using Visual Studio
    • Experience creating reports using SSRS, PowerBI, Crystal Reports, etc. is desirable.
    • Experience with application development, using VBA and/or PowerAPPs is essential.
    • Knowledge in using SQL is preferred
    • Knowledge of Powershell and image scripting is essential.
    Behavioral Skills:
    • Resolves and/or escalates issues in a timely fashion, interacting with the Senior Systems Engineers or Technical Leads to highlight & discuss technical issues.
    • Written & spoken English language skills are essential.
    • Engaging with business users when troubleshooting issues and clarifying business requirements
    • Ability to handle multiple and diverse tasks simultaneously (written & verbal)
    • Self-starter, with strong team-working, influencing, communication and other interpersonal skills
    • Demonstrates a bias for action
    • Driven to attain goals and pursue excellence
    • Agrees workload priority with line manager
    • Meets timescales for project tasks
    • Identifies opportunities for improvement and makes constructive suggestions for change.
    • Participates in effective team interaction (including remotely based team members)
    • Regularly reviews/updates service desk tickets.
    • Keeps track of lessons learned and shares those lessons with team members
    • Updates IT support documentation
    Performance indicators:
    • Tickets actioned in a timely manner.
    • Deliver prompt solutions for users.
    • Develop scripts, code and applications as required.
    • Own and maintain KACE deployments.
    • Recommendation for system or process improvements.
    • Ensure work areas kept clean and tidy.
    • Work safely.
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