- Bachelor's degree in Information Technology or MIS or 6+ years of work experience in designing, developing, deploying contact center solutions (Voice, IVR, and Multi-channel)
- 6+ years of configuration management tools
- Proficient in SQL and ability to write queries
- Experience in VXML scripting and IVR development.
- Experience working with voice-related technologies including TTS & ASR, NLP,NLU, and VoiceXML
- Experience with large scale call center environments and deployments.
- Capability to communicate effectively with technical and non-technical audiences.
- Ability to lead and give technical direction as well as train and mentor.
- Demonstrated excellent written and verbal communication skills.
- Experience with Word, Excel, Presentation, Project, and Visio.
- Excellent interpersonal skills with the ability to handle challenging situations.
- A self-starter with the ability to work independently and in a collaborative team environment.
- Desire for continued technical growth
- Take ownership of assigned tasks with minimal supervision
- Work with various business teams to develop and provide complete solutions
- Experience and knowledge of call center metrics and reporting concepts
- Experience in CTI integrations
- Knowledge of Networks/EXI hosts, VMware, systems
- Contact center technology certifications
- IVR design and development in Cisco UCCE/CVP environment
- Knowledge of Java, Java Script, webservices and APIS
- Knowledge of Route IT
- Working knowledge of UCM
- Working knowledge and understanding of call center reporting
- Willingness to work on call support operations on a rotational basis
-
Business Consultant
3 weeks ago
EPITEC Richardson, United StatesContract to Hire - W2 (NO C2C) · US Citizen or Green Card only · Summary: · This position is responsible for functions on projects of moderate to high complexity by working with business partners within multiple business functions to align technology solutions with business strat ...
-
Business Consultant
2 weeks ago
Dice Richardson, United StatesDice is the leading career destination for tech experts at every stage of their careers. Our client, VIVA USA INC, is seeking the following. Apply via Dice today · Title: Business Consultant - Onsite · Description: · This position is responsible for functions on projects of mo ...
-
Business Consultant
3 weeks ago
HCSC Insurance Services Company Richardson, United StatesAt HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpos ...
-
Business Consultant
2 days ago
Integrated Resources Richardson, United StatesIntegrated Resources, Inc · Richardson, TX (Onsite) · Full-Time · Hybrid · This position is responsible for functions on projects of moderate to high complexity by working with business partners within multiple business functions to align technology solutions with business str ...
-
Business Consultant
2 weeks ago
EPITEC Richardson, United StatesContract to Hire - W2 (NO C2C) · US Citizen or Green Card only · Summary: · This position is responsible for functions on projects of moderate to high complexity by working with business partners within multiple business functions to align technology solutions with business stra ...
-
Hybrid Business Consultant 29750
2 weeks ago
Solving IT Richardson, United StatesOne of the largest health insurers in the nation is focused on continuously building an industry-defining, world-class IT capability. Healthcare is forever evolving, especially due to emerging technologies, making this a great experience to add to your resume. Come join their win ...
-
Hybrid Business Consultant
3 weeks ago
Solving IT Richardson, United StatesOne of the largest health insurers in the nation is focused on continuously building an industry-defining, world-class IT capability. Healthcare is forever evolving, especially due to emerging technologies, making this a great experience to add to your resume. Come join their win ...
-
Senior Business Consultant
3 weeks ago
myGwork - LGBTQ+ professionals & allies Plano, United StatesThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · It's an exciting time to be a member of the Fisher Investments Technology Department We're investing in the future of our firm's technology and are building our team ...
-
Franchise Business Consultant
3 weeks ago
RAC Brands Plano, United StatesJob Description · Upbound Group / · RAC Franchise · JOB · PURPOSE : Under the direction of the Director, Franchise Operations, the Franchise Business Consultant is responsible for supporting the needs of multiple franchise business owners by providing training and operational ...
-
Business Strategy Consultant
2 weeks ago
Infosys Richardson, TX, United StatesInfosys is seeking a Business Analyst position you will act as a professional across the different stages of project. You will gather both technical and functional requirements, You will have the opportunity to collaborate with some of the best talent in the industry to create in ...
-
Lead Business Consultant
1 week ago
HCSC Richardson, United StatesAt HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpos ...
-
New Business Consultant
2 weeks ago
Principal Financial Group Addison, United StatesWhat You'll Do: · As a New Business Consultant, youll collaborate closely with local financial professionals and home office partners, to provide a high level of service for new business processing functions, including partnership in case consultation and other aspects of new bu ...
-
Business Development Consulting Manager
2 weeks ago
PROLIM Corporation Plano, United StatesJob Description · Job Description · PROLIM Global Corporation ) is currently seeking · Business Development Consulting Manager - Cloud and Low Code Software · for location · Plano, Texas, United States · for one of our Top clients . · Job Description: · As a Business Develo ...
-
Senior Consultant Connected Business
6 days ago
Galaxy Technologies Southlake, United Statesmm1 - the consultancy for Connected Business With a total of around 140 consultants, mm1 supports companies in their digital transformation and designs products and processes for an increasingly connected world. The consulting services range from the development of Connected Bus ...
-
Business Consulting
3 weeks ago
EY Dallas, United StatesEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the be ...
-
Business Consulting
1 week ago
Ernst & Young Dallas, United StatesJob Description · EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technolo ...
-
Business Consulting
1 week ago
Ernst & Young Advisory Services Sdn Bhd Dallas, United StatesPress Tab to Move to Skip to Content Link · Other locations: · Anywhere in Country · Date: · May 15, 2024 · Requisition ID: · 1499736 · EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you' ...
-
Business Consulting
3 weeks ago
EY Dallas, United StatesEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the b ...
-
Junior Business Consultant Payment
3 weeks ago
Horizon Innovations Ferris, United StatesSYNGENIO creates innovative and customer-centric IT solutions for the future of banks and their supply chains. Founded in 2001, we combine a unique interplay of software development, subject matter expertise, methodological competence, IT understanding, and entrepreneurship. As a ...
-
Business Consultant
2 weeks ago
Vensure Employer Solutions Dallas, United StatesAbout Us · Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company a ...
Lead Technical Business Consultant - Richardson, United States - Health Care Service Corporation
Description
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future
Job Summary
Job Purpose:
The position is responsible for delivering call routing, IVR, multi-channel solutions. Work with stakeholders to convert business requirements into technical solutions as well as deliver these into a fully functional application or flow that meets the user's needs. Deliver on strategic, technological visions by managing detailed analysis, design, and building out work flows to support the Contact Center Technology Platform Solutions team. Interact with technology vendors, internal stake holders to enhance processes and resolve problems.
NOTE: This hybrid role can be located in CHICAGO IL or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available.
Required Job Qualifications:
#LI-CC1
#LI-Hybrid
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process
HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.