Help Desk Technician - Beaumont, United States - Harbor Healthcare System
Description
Harbor Healthcare is looking for a Help Desk Technician to join a small team that is responsible for providing technical assistance with computer systems, hardware and software.
The help desk team is the first point of contact for end user problems.To be a successful member of the help desk team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
Primary Tasks:
- Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of hardware and software
- Actively seeks timely resolution to end user problems, interfaces with third party support when necessary
- Creates and Administers Active Director User account and permissions, as well as exchange mailboxes
- Performs employee moves, transfers and new hire deployments
- Documents problems as well a corrective procedure gathers end user feedback to improve processes and procedures
- Analyzes common complaints and creates, maintains and updates company knowledge base articles to help users solve problems independently.
- Supports Windows desktop and laptops (physical and virtual)
- Supports mobile devices iPhones and iPads, performs hardware repairs when necessary
Secondary Tasks:
- Assists with administration of network servers, switches, routers and firewalls
- Assists with support of IP PBX's
- Assists with nightly backups
Qualifications / Required Skills:
- Strong troubleshooting and logical problemsolving skills
- Ability to resolve basic to intermediate hardware, software and connectivity problems
- Ability to work Independently
- Experience with data and voice cabling
- Experience with network printers, copiers, scanners
- Experience with Apple iOS
- Familiarity with UEM specifically AirWatch/Workspace
- Familiarity with Active Directory, DNS, Exchange , Office 365, Office Server 2008r
- Familiarity with VPN, LAN and WAN troubleshooting
- Familiarity with VDI environment specifically VMWare Horizon View experience with thin clients
- Familiarity with Cisco Meraki Firewalls, Switches, Access points
- Knowledge of VMWare vSphere
- Knowledge of Cisco and Fortinet phone systems
- Effective written and verbal communication
- Ability to travel must have reliable transportation
- Clean background and drug screen
Benefits:
- Semimonthly pay periods
- Direct Deposit
- Healthcare Benefits Include: Medical, Dental, Vision, and 401(K)
- PTO (Personal Time Off)
- Holiday Pay
More jobs from Harbor Healthcare System
-
Rn Admissions
Houston, United States - 3 weeks ago
-
Marketing/Sales (Clinical) - Full Time - Longview
Longview, United States - 3 weeks ago
-
CNA (Hospice)- Out-Patient - Part Time- Oakdale
Oakdale, United States - 3 weeks ago
-
Referral Coordinator
Beaumont, United States - 6 days ago
-
Operator (DG Wellness Clinic)- Full Time- Beaumont
Beaumont, United States - 2 weeks ago
-
Housekeeping - Part Time - Portland
Portland, United States - 3 weeks ago