Design Operations Lead - Philadelphia, United States - Comcast Corporation

Comcast Corporation

Verified Company

Philadelphia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next.

Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Team Overview:

The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Medium, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast.

The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Content, Brand, Communications, and Development counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision.

JOB SUMMARY:

This role will report to the Creative Director of Experience Design and is responsible for keeping the XD team organized and delivering on time across multiple work tracks through the full product development lifecycle, from initial strategic kickoffs to product launch.

Responsibilities include driving Experience Design team organizational planning, delivery, workflow processes, measurement, and culture.

You will have close engagement with senior leaders and will collaborate and partner with the Program Management organization to manage organizational communications and people/workplace initiatives while driving cross-group collaboration and accountability.

Core Responsibilities- Leads day-to-day XD team operations including work intakes, capacity planning, tooling, and process optimization.

Responsible for the timely design delivery of a portfolio of projects from initiation through completion.
Leads XD Team project planning, resourcing, and progress reporting.
When appropriate, program manages delivery of work performed by outside contractors.
Reports necessary status updates or changes to executive leadership.
Reviews budgets, risk and change reports, and ensures projects are completed according to specifications and within budget.
Manages the relationship with vendors for design tools (onboarding, administration and operations).
Collaborates with partner teams to communicate priorities and risks.
Leads efforts to resolve project conflicts and establishes appropriate resolution path.
Develops project plans for the XD team and instructs staff on projectspecific assignments.
Builds strong internal partnerships with colleagues across Sales & Marketing, Product, Content, Development, HR, Legal, and Finance.
Manages operational efforts related to facilitating meetings, quarterly reviews, offsites, and team shares.
Communicates results from Experience Design initiatives to management and the broader organization as applicable.
Ensures a positive, collaborative, crossfunctional atmosphere and process.
Creates and delivers articulate and motivational presentations to peers, executives, and staff supporting UX work, concepts, inspiration, planning, and management.
Consistently exercises independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.

Preferred Requirements

Experience delivering large scale digital design projects across eCommerce web environments.
Experience managing digital delivery of design teams in an agile environment across all phases of the product development lifecycle is required.
Experience in B2B digital transformation is a plus.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our gamechanging technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.