- Keeps accurate and up-to-date activity on the collections system when updating past due and potentially past due Prepares and maintains the record of activity on the collections system.
- Negotiates settlements and payment arrangements.
- May support Members by preparing and determining if a workout and/or extension is deemed adequate to process and remit for review to Lending for approval.
- Maximizes the collection and/or recovery of credit union assets from delinquent/charged-off loans.
- Work delinquent loan accounts as assigned.
- Researches payroll deduction stops, starts, and changes as they may affect the status of a loan Under direction, prepares suitable documentation correcting or extending such loans.
- Researches and works loan accounts that appear on the collections Ensures that credit union errors are detected promptly and that the member may have a full and complete explanation on the status of his/her loan.
- Requests assignments, monitors, and updates repos and field calls on the collections system.
- Opens department mail and distributes accordingly, performs clerical work, processes claims, and pays invoices.
- Prepares ten day and final accounting letters on repos.
- Conducts skip tracing on accounts.
- Legal recovery for litigation assignments and processing for suit.
- Ensures compliance with all applicable state and federal laws; credit union procedures at all Follows established collection procedures on "special accounts" including bankruptcy, repossession, and foreclosure. Follows applicable state/federal collection laws and conversation restrictions imposed by the Privacy Act.
- Provides informed, professional, and accurate service and support to all members and employees.
- May testify at legal proceedings as required.
- Adheres to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensures collection activity is always within Credit Union policy and all relevant regulations.
- Follows all Launch Credit Union policies and procedures.
- Completes assigned training in a timely manner.
- Attends meeting and training sessions as required.
- Performs other duties as assigned.
- Minimum of three years of similar or related experience.
- A high school education or GED.
- Courtesy, tact, and diplomacy are essential elements of the Work involves much personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
- Strong written, verbal, organizational, and interpersonal skills.
- Must have the ability to use a computer and calculator.
-
Member Solutions Representative
6 days ago
Launch Credit Union Merritt Island, United StatesPosition Summary: · This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good st ...
-
HR Business Partner
2 weeks ago
Neptune Enterprises Port St. John, FL, United States Freelance**Company Description**: · Krauss-Maffei Wegmann, a company of the German-French defense technology group KNDS, is the market leader in Europe for highly protected wheeled and tracked vehicles. With locations in Germany, Brazil, Greece, Mexico, Singapore, and the USA, more than 4 ...
-
Johnson & Johnson Titusville, United StatesJohnson & Johnson is currently recruiting for a Technical Product Manager, Patient Experience. This position's primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area. · Thriving on a diverse company culture, celebrating the uniqueness ...
-
Chief, Security Forces Operations
6 days ago
US United States Space Force Forces Cape Canaveral, United States**Duties**: · The United States Space Force (USSF) Space Systems Command (SSC) at Cape Canaveral Space Force Station is searching for a Chief, Security Forces Operations (NH · **Description**: · As the Chief of Operations, you'll oversee Security Forces Operations, ensuring the ...
-
Dishwasher/ Steward
1 week ago
Canaveral Hospitality Cape Canaveral, United States**With the exception of those hired with the temporary/seasonal designation, all team members are employed under the Variable Hours designation. Actual hours worked will be averaged after the first year of consecutive employment in position to determine each member's FT or PT sta ...
-
Sales newcomer" or "entry-level sales"
1 week ago
Crimson Solutions Titusville, United StatesWe are looking for you · We are seeking field sales representatives for our sales area at LBS NordWest. Are you ready for a new career as a sales professional? Then you've come to the right place. · Your benefits - you can count on them. · Training: High-quality seminars on all b ...
-
Appointment Generator
5 days ago
RPG LLC Merritt Island, United StatesJOB OPENING: APPOINTMENT GENERATOR · Location: Major Retail Chains · Compensation: Competitive Hourly Wage with Lucrative Commission Structure · Are you deeply committed to advancing renewable energy and eager to leverage your skills in a rewarding professional setting? We are in ...
-
Teller
22 hours ago
Community Credit Union of Florida Viera, United States**Teller** · The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, **"Always improve the financial well-being of our members and make a positive difference in our community,"** by delivering outstanding service to both inte ...
-
Appointment Generator
6 days ago
RPG LLC Merritt Island, United StatesJOB OPENING: APPOINTMENT GENERATOR · Location: Major Retail Chains · Compensation: Competitive Hourly Wage with Lucrative Commission Structure · Are you deeply committed to advancing renewable energy and eager to leverage your skills in a rewarding professional setting? We are in ...
-
Surgical Tech Non Certified
1 day ago
SCA Health Merritt Island, United States Full timeOverview: · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and he ...
-
Registered Nurse Operating Room, Pool
3 days ago
Surgical Care Affiliates Merritt Island, FL, United StatesRegistered Nurse Operating Room, Pool - Merritt Island Surgery Center · Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates creat ...
-
Registered Nurse Operating Room, Pool
4 days ago
Sca Health Merritt Island, United StatesOverview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and he ...
-
registered nurse operating room, pool
5 days ago
Surgery Care Affiliates Merritt Island, FL , USA, United StatesOverview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...
-
registered nurse operating room, pool
4 days ago
Surgical Care Affiliates Merritt Island, FL , USA, United StatesOverview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and healt ...
-
RN PreOp PACU
6 days ago
Surgery Care Affiliates Merritt Island, United StatesOverview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...
-
General Superintendent
1 week ago
Gilbane, Inc. Merritt island, United StatesThe Gilbane Team in central Florida is seeking a Senior Superintendent to join our team on a very exciting large-scale healthcare construction project · *The initial work location for this role will be Merritt Island, FL; but will ultimately support projects for our central FL/O ...
-
Account Manager Retail SMB-Business Sales
6 days ago
Verizon Merritt Island, United States· When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe ...
-
Physical Therapist Assistant
4 days ago
Powerback Merritt Island, FL, United StatesPowerback is a new way of delivering recovery, rehabilitation, respiratory, and wellness services to patients across the nation. We deliver an empowered approach to achieving your full potential by providing integrated and individualized solutions. Our reimagined approach to reha ...
-
RN PreOp PACU
2 days ago
Surgical Care Affiliates Merritt Island, FL, United StatesRN PreOp PACU - Merritt Island Surgery Center · Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty car ...
-
Program Manager
1 week ago
Goldbelt Merritt Island, United StatesOverview · Goldbelt Integrated Logistics Services (GbILS) provides logistics, engineering, and technical services tailored to the defense, security, aerospace, and environmental markets. GbILS is honored to work with governmental entities of all kinds. GbILS values innovative th ...
Member Solutions Representative - Merritt Island, United States - Launch Credit Union
Description
Member Solutions Representative
ID
Category
Member Solutions
Position Type
Regular Full-Time
Remote Status
Not Remote
Location
US-FL-Merritt Island
Position Summary
This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee's request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.
The role of the Member Solutions Representative is to preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent payments and/or recovering collateral. The incumbent receives members by telephone; provides general credit union information; follows up on past due and delinquent accounts by telephone, personal contact, and correspondence, and researches the activity of loan accounts to determine their status for repayment.
Primary Responsibilities
- Generates delinquency notices from the collections system, verifies the status of the loan, and then mails the notice to the Follows up on the delinquent notices by telephone, personal contact, and correspondence to secure a satisfactory resolution for repayment.
Other Responsibilities
Supervisory Responsibilities
None
