Housing Counselor - Indio, United States - Coachella Valley Housing Coalition

Description

POSITION OVERVIEW

The Housing Counselor promotes CVHC's mission through financial empowerment of families desiring homeownership and building the capacity of families and individuals to meet their housing and financial goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ability to structure and convey information to individuals or a large group in a manner that is engaging and approachable, taking into account the audience and nature of the information; listen to others and respond appropriately.
• Coordinate, present, and facilitate workshops on homebuyer education and fair housing.
• Assists clients to review spending habits and budget appropriately.
• Maintains a working knowledge of significant developments and trends in the industry.
• Provide assistance and counseling to individuals in budget and credit preparation to obtain/maintain safe, decent, and affordable housing.
• Explains the essential elements of the home buying process, and the various loan programs available.
• Becomes familiar with local financing programs and the mortgage programs offered by lender partners.
• Conduct community outreach to meet program goals and establish a network of community resources and services.
• Make referrals to other services as needed and work with other community providers to provide collaborative services to clients.
• Knowledge of housing and economic selfsufficiency issues, as well as community resources.
• Conduct comprehensive initial screening process to determine eligibility for program services, providing assessment, intake, and enrollment where appropriate.
• Create, complete, and maintain the confidentiality of clients' files while adhering to all guidelines related to the confidentiality of client records and information per the HUD Housing Counseling Handbook, the National Industry Standards for Homebuyer Education and Counseling, and as required by agency and/or state and federal regulations.
• Enter all required client documentation into the client management system promptly as required by agency and HUD standards.
• Conduct and document client meetings to monitor progress and provide adequate documented followup.
• Prepare weekly, monthly, and quarterly reports regarding performance and client outcomes.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must possess a high level of initiative, effort, and commitment towards completing assignments efficiently, work with mínimal supervision, and demonstrate responsible behavior and attention to details.

Education and/or Experience

• A BA degree from an accredited university/college; or equivalent combination of education and proven experience in real estate, mortgage loan processing and case management.

Required Technical Skills

• Proficient in the operation of intermediate level office equipment and software programs; including but not limited to: Client Management System (CMS), Microsoft Office (Word, Excel, Publisher, PowerPoint.
• Client Management System Program.

Required Licenses/Certifications

• Valid California Driver's license.
• Reliable transportation, proof of auto insurance with Bodily Injury limits of 100,000/300,000 or more as required in the CVHC personnel handbook.
• Must be willing to travel out of state to obtain certifications and attend conferences.
• Obtain and maintain HUD certification as a Housing Counselor.
• Obtain and maintain NeighborWorks Center for Homeownership Education and Counseling (NCHEC) certification in at least two disciplines.

Other Skills and Abilities

• Demonstrated skill in organizing time and prioritizing workload.
• Proactively manage workload, calendar, and client appointments to help meet the organization's goals and serve the client effectively.
• Ability to meet deadlines while planning long range goals with the flexibility to change course where appropriate.
• Ability to respond to stressful situations professionally, function independently, and make independent decisions when necessary.
• Excellent communication skills including oral, written, interpersonal, public relations, and interviewing skills.
• Be able to work within a team structure and be able to negotiate and manage conflicts.
• Must be willing to work periodic weekends for community outreach events and program marketing efforts.
• Fluency in speaking and writing Spanish is required.

CONFIDENTIAL INFORMATION
This position has access to confidential information - Client's payroll information, social security number/pay rate/bank account number.


COMPANY FUNDS
This position has no access to company funds.


SAFETY
Comply with established safe work practices and attend all safety-related training provided or made available by the Company.
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Equal Opportunity Employer_


Pay:
$ $28.21 per hour


Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insur