- Must live in the Florida region of the US, ideally Miami or Orlando.
- Understanding troubleshooting internet connectivity on Windows platforms, mainly Windows 7
- Higher education, 4-year degree, EE or CS or equivalent experience (Preferred)
- 3+ Years of experience in Help Desk Support
- Experience with troubleshooting electrical circuits and switches using Multimeters and Ohm Meters
- Demonstrated track record in software and hardware integration, production release and/or other technical support
- Emphasis on Production Engineering and QA a plus
- Strong PC hardware troubleshooting skills a must
- Ability to create processes and documentation of processes
- Self-motivated and able to self-manage, organized, detail oriented, some project management skills
- Able to multi task and prioritize to meet critical deadlines on assigned tasks/projects
- Work occasionally on Weekends, Holidays and Evenings
- Manage, create and walk techs through field dispatches and repairs
- Troubleshoot and suggest improvements and new process for production hardware and software
- Work with Production Operations and Engineering on releases, changes, enhancements
- Receive and test Engineering release (fixes), tests and run against real world environments and approve for release to production
- Support field technicians
- Manage and support the Mid-West Network
- Develops methods and practices for Field Technicians
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Regional Technician - Orlando, United States - Swyft Inc
Description
Company Overview:
Swyft is a global leader in automated retail with more than 1,000 robotic stores for some of the world's largest brands and retailers including Benefit Cosmetics, iStore, CVS, Pokemon (just to name a few). Our proven and innovative end-to-end solutions include the hardware, software and managed services needed to effectively deploy and operate automated retail machines (SwyftStores) in high-traffic locations such as airports, malls, military bases, hotels, casinos, and universities.
This is an excellent opportunity for an outstanding individual to join a growing company with competitive compensation.
Qualifications:
