- Leads multiple IT Installation Projects; develops the strategy for project execution.
- Utilizes expertise and leadership skills to direct staff and resolve issues to ensure project goals and requirements are met.
- At senior level may employ scrum master techniques in Agile development practices.
- Solves a range of straight forward problems by analyzing possible solutions using experience, judgment, and precedents.
- Receives moderate level of guidance and direction.
- Understands key business drivers; uses this understanding to accomplish own work.
- No supervisory responsibilities but may provide guidance and training for new project managers.
- Impacts quality of own work and the work of others on the team; works within guidelines and policies.
- Explains information to others in straightforward situations
- Ensures project plan is updated regularly with project status with regards to equipment, resources, schedule, and risks.
- Engages LSC Project Lead or LSC Lead to help resolve schedule conflicts, equipment, or resource constraints.
- Monitoring customer satisfaction which includes interaction with customers and staff.
- Collaborating with Engineering, Service Delivery, and customer engagement teams to ensure successful delivery of all projects.
- Developing, maintaining, and updating SOPs, WI, processes, and procedures.
- Supporting KPIs by making recommendations, developing, and supporting initiatives to reduce project costs and enhance customer experience (automation, equipment, tools, technology, process, training, etc.).
- Demonstrated experience developing project budgets utilizing service catalogs.
- Demonstrated experience managing projects in a WCF environment.
- Demonstrated problem solving skills and ability to provide solutions and work with customer in providing resolution.
- Must be a self-starter and work with a clear and defined mission.
- Must demonstrate ability to thrive and succeed in a challenging environment.
- Excellent oral and written communication skills.
- Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
- Expertise, training, and actual work experience with specific, systems and technologies.
- Communicates complex concepts.
- BA/BS and 2+ years of experience, or a combination of education and work experience equivalent to 6 years.
- Direct knowledge of the customer's operational environment, including (but not limited to) ticketing systems, desktop technologies, corporate applications, access administration, and voice and video infrastructure.
- ITIL v4 Foundation, or higher, certification
- Experience with ServiceNow ITSM & ITMB
- Active and current TS/SCI with polygraph.
- Must be able to remain in a stationary position 50%.
- Must be able to move/traverse within and between buildings and offices.
- Must be able to position self to maintain computers, including under the desks and in the server closet.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds.
- The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.
- Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
- Meeting contractual performance criteria.
- Responsible for team meeting contractual performance criteria.
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Location Support Center - Reston, United States - Mantech International Corporation
Description
Secure our Nation, Ignite your Future
Currently, ManTech is seeking a motivated, career and customer oriented LSC Project Manager to join our team in one of several locations across Northern Virginia.
The team responds to a variety of customer requirements with a focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.
Responsibilities include, but are not limited to:
Basic Qualifications:
Preferred Qualifications:
Security Clearance Requirements:
Physical Requirements:
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license.
The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law.
ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply.
ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies.
ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability.
