Patient Coordinator/office Manager - Baltimore, United States - New Connections Counseling Center

Description

As the Intake Coordinator/Office Manager for New Connections Counseling Center, you will play a crucial role in managing the front office operations and coordinating the intake process for new clients.

You will serve as the first point of contact for individuals seeking therapy services and ensure a seamless experience from initial inquiry to intake assessment.

Additionally, you will oversee administrative tasks to support the smooth functioning of the practice.


Key Responsibilities:


Client Intake and Scheduling:

• Conduct initial screenings to assess client needs and determine appropriate services.
• Schedule intake assessments and therapy appointments for new clients, coordinating availability with therapists' schedules.
• Maintain accurate records of client intake information and scheduling details.

Billing and Insurance Verification:

• Verify clients' out of network insurance coverage and benefits.
• Prepare and submit insurance claims, superbills, and billing statements for client sessions.
• Assist clients with understanding insurance coverage and payment options.
• Manage billing for the practice.

Administrative Support:

• Track key performance indicators.
• Assist in hiring/onboarding process.
• Assist therapists with administrative tasks, such as preparing client files, scheduling followup appointments, and managing documentation.
• Assist with data entry, recordkeeping, and maintaining electronic health records (EHR) system.

Team Collaboration:

• Collaborate with therapists and other staff members to coordinate client care and ensure smooth communication and workflow.
• Participate in staff meetings and training sessions as required.
• Provide support and assistance to colleagues as needed to promote a cohesive team environment.

Qualifications:

• At least twoyears of prior experience in a similar role, preferably in a mental health or healthcare setting.
• Cultural awareness and sensitivity to diverse backgrounds and experiences.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• Excellent organizational skills and attention to detail.
• Knowledge of insurance billing procedures and terminology.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Be independent and reliable selfstarter who can take initiative and problem solve.
• Possess excellent interpersonal skills; able to get along well with a diverse group of people, coworkers, and team members.
• Be warm, engaging and welcoming to clients while maintaining professionalism.
• Have a high level of English verbal communication skills.
• Be able to write clearly and concisely.
• Be organized and detail oriented.
• Have experience with medical billing.
• Possess sound judgment capabilities.
• Be able to flexibly prioritize work according to level of importance.
• Be proficient with Microsoft, Excel, Google Workspace and able to operate basic office equipment.

Preferred Qualifications:

• Bachelor's degree in psychology or related field.

Compensation:

• Competitive (Starting

- $20.00 an hour).

• Flexible Earning Potential: quarterly compensation evaluation

Schedule:

• At least 30hours a week (Monday through Friday)
• Primarily a remote position
• Must reside in Maryland and commit to up to four hours of inoffice work a week

Benefits:

• Cell phone reimbursement
• Paid orientation/training
• Paid time off
• Flexible work schedule with mostly remote work arrangements
• Opportunities for professional growth and development
• Supportive and collaborative teamwork environment

New Connections Counseling Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, New Connections Counseling Center complies with applicable state and local laws governing nondiscrimination in employment.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay:
$ $23.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Flexible schedule
• Onthejob training
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Work from home

Healthcare setting:

• Outpatient
• Private practice
• Telehealth

Schedule:

• Monday to Friday

Ability to Relocate:

• Baltimore, MD 21211: Relocate before starting work (required)

Work Location:
Hybrid remote in Baltimore, MD 21211