Hotel Front Desk Receptionist - Santa Nella, United States - Hotel Mission de Oro

Hotel Mission de Oro

Verified Company

Santa Nella, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hotel Front Desk Mission Statement
"To provide guest with an exceptional hotel experience by providing a pleasant check in, within a timely manner, while accommodating any special requests to meet all of their traveling needs.

Starting Hourly Rate $16.50hr.

Hotel Front Desk Clerk duties and responsibilities
Hotel Front Desk Clerks provide the guest with an exceptional and accommodating hotel experience.

Hotel Front Desk Clerks have the following responsibilities:

Check in guests & provide them with directions to their room
Inform guests of all onsite amenities and any relevant information that is needed to use them
Answering phones professionally
Create reservations over the phone and in person
Handle and resolve guest complaints
Invoice and bill guests for their stay and services used
Communicate with guests to better understand their individual needs to provide them with the best service possible
From time to time, performs Administrative & clerical work as requested.

Hotel Front Desk Clerk skills and qualifications
A successful Hotel Front Desk Clerk will have various prerequisite skills and qualifications, including:

Minimum of High School diploma
Basic knowledge of computers. use computers to check in guests, create invoices and manage online bookings
Customer service skills
Strong verbal and nonverbal communication skills
Superior listening skills
Front desk experience recommended

Requirements:

Standing for long periods of time
Flexible working hours schedule (8A4P; 4P12A; 12A8A; and in between shifts when needed)
Working Holidays and Weekends
Bilingual is a plus

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