Hotel Guest Service Rep- Night Auditor - West Springfield, United States - Courtyard by Marriott

Courtyard by Marriott

Verified Company

West Springfield, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Seeking a night owl to join our staff as a Hotel Night Auditor

The night auditor is often the only hotel staff member on site during the overnight hours, and is responsible for maintaining the satisfaction, safety and security of guests overnight.

In addition to handling traditional front desk associate duties including guest check-in/check-out, answering calls and managing customer service requests, night auditor duties also include nightly accounting and reporting, basic cleaning/maintenance tasks and assisting with breakfast preparation.

Responsibilities:

Checking guests in and out as needed
Respond to all guest requests/complaints during audit shift and resolve according to guest service guidelines
Answer hotel phone for internal and external callers
Assist in cleaning and maintaining common areas as needed
Assist in preparation of guest breakfast
Maintain and promote a positive and cooperative work relationship with all other hotel departments and associates
Handle other duties as directed by the Guest Services manager or General Manager
Post guest charges and verify, track, and balance cash and credit card receipts, vouchers, and direct bill accounts
Run all required computer audit reports in a timely manner
Investigate and analyze outofbalance situations, providing solutions and communicating issues to guest services manager for follow up
Understand and comply with all emergency, safety and security procedures
Monitor all activity in the hotel during audit shift hours using security cameras and physically inspecting hotel grounds.
Follow appropriate procedures for securing hotel property, parking and pool areas.
Passionate about interacting with people and serving others.
Excellent communication, motivational and leadership skills.
Strong organizational skills and attention to detail.
Willing to work overnight shift (usually 11pm7am) alone on weekdays and/or weekends.
Able to handle stressful situations and solve problems in a calm, professional manner.
Physically able to perform all job responsibilities including standing for extended periods and lifting up to 50 pounds.
Strong computer skills.