Pit Supervisor - Quapaw, United States - Downstream Casino Resort

Description

• Shall be responsible for the accountability of the chips, cards, and all gaming equipment for each designated area by maintaining a proper log.
• Shall evaluate and monitor the Table Games Dealers and Supervisors for efficiency while they are performing their daily job duties. The Pit Supervisor must ensure that all Pit Personnel are in compliance with Table Games Procedures and Internal Controls.
• Shall specifically be in charge of the Table Games Supervisors/Dealers for Disciplinary actions, upward mobility recommendations and enforcement.
• Shall monitor all Table fills/credit request.
• Shall monitor cash and chip transactions between dealers and patrons and ensure that they are at the highest integrity at all times.
• Shall monitor any and all unusual activity between Pit Personnel and patrons for possible collusion and relay such information to the proper levels.
• Shall communicate all suspicious play and activity of all patrons who are participating in defrauding DCR in a timely manner.
• Shall assist the Security Department and Shift Manager in warning or ejecting persons from the Table Games who are causing a disturbance.
• Shall attend all games protection education and other company directed training when it is deemed necessary by management.
• Shall maintain accurate attendance records for all subordinates in an accurate and consistent manner.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, while maintaining a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attend all necessary training meetings. Evaluate employee performance and provide feedback to the Table Games Shift Manager.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule.
• At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department.

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Candidate shall preferably have at least three (2) years' experience as a full time Floor Supervisor, or Dual Rate Pit Manager, or a combination of both.
• Candidate shall have at least three (3) years Table Games experience in all games offered at DCR. Games are BJ, MB and all carnival games.
• Candidate shall have previous supervisory experience in order to effectively motivate and direct the work of other personnel.
• Must possess excellent communication skills.
• Must have the ability to deal effectively and interact well with all Guests and Employees.
• Must have strong communication skills when dealing with other departments as it pertains to the Table Games Department.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to DCR standards.
• Must be able to obtain and maintain a valid gaming license.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be able to stand for long periods, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, in all situations.
• Physically mobile.
• Respond to visual and oral cues.
• Able to work in fast-paced stressful environment.
• Able to lift up to 25 pounds and carry up to 15 pounds.
• Able to bend, reach, twist, and grip items while working at assigned table.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees.
• Operate in a mentally and physically stressful situation.