Director of Training - Tennessee, United States - ELIA GROUP

Description

Company Summary

The Elia Group is a multi-faceted, fully integrated real estate and hospitality company which acquires, develops, and manages commercial properties in landmark locations throughout the United States.

Job Summary

The Director of Training will be responsible for designing, implementing, and overseeing training programs across all levels of our organization. This role will play a crucial role in shaping the skills and knowledge of our staff, ensuring they consistently deliver the highest standards of service and contribute to the overall success of Elia Group.

Responsibilities

• Identify training needs for both hourly and salary team members.
• Design and implement effective training programs for various roles within the organization, including front-of-house and back-of-house positions.
• Collaborate with department heads to identify training needs and tailor programs to address specific skill gaps.
• Develop and manage a comprehensive onboarding process for new hires, ensuring a smooth and positive integration into the company culture.
• Create training materials, manuals, and resources to support onboarding activities.
• Conduct engaging and informative training sessions, workshops, and seminars both in-person and through digital platforms.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement.
• Continuously review existing training programs and implement enhancements and modifications to improve engagement, learning, and retention.
• Ensures that training materials and programs are kept current, accurate, and address needs of the business.
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the hospitality industry.
• Create and maintain a calendar of training events, project plans and benchmarks for the venue to be prepared for and execute.
• Collaborate with venue and corporate leadership to identify ongoing training needs for team members.
• Work closely with department heads and managers to ensure consistency in training practices across all locations.
• Maintain and upkeep operational support systems, vendor information and employee files and training records.
• Prepare all required paperwork, including forms, reports and schedules, in an organized and timely manner.
• Monitor progress and completion of training and proficiency in role through Learning Management System.
• Assist with any additional tasks as assigned by the company.
• Commitment to the highest ethical, safety and security standards.

Qualifications

• Bachelor's degree in hospitality management, business, or a related field is preferred.
• 5+ years training experience
• Experience implementing training programs and processes
• Excellent organizational/time management skills
• Familiar with HR Information systems, inventory systems, POS, as well as MS office
• Good interpersonal, written, and verbal communication skills
• Able to work in a fast-paced, dynamic work environment

Preferred:

• Proven experience in developing and implementing training programs within the hospitality or restaurant industry.
• Strong understanding of restaurant operations, including front and back-of-house functions.

Working Conditions

Work at the corporate office as well as traveling to the Elia Group venues on a regular basis.

This job operates in a clerical, office setting, as well as a fast-paced environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Travel Requirements

Some travel may be expected for this position throughout the United States.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.