Inside Sales Representative - Albany, United States - General Insulation Company

Description

Company Description:

General Insulation Company is a national wholesale distributor of commercial and industrial insulation products, HVAC supplies, 3M Firestop products, and associated construction supplies.

It is the largest privately-held mechanical insulation distributor in North America.

As a family owned company, we have built our business by providing the highest quality products and superior service to our customers.

Founded in 1927, we have expanded to 50+ branch locations across the United States and Canada.


Essential Job Functions:

• Works under the direction of the General Manager as well as in conjunction with the Outside Sales Representative and Regional Sales Manager.
• Handle incoming customer calls by answering questions and following up with product recommendations and price quotes utilizing great customer service techniques.
• Strive to build customer relationships that will support continued relationships and sales growth.
• Responsible for updating the company CRM (SMP) on a daily basis ensuring all information is up to date and accurate for sales forecasting.
• Building a pipeline of potential customers utilizing product knowledge and past projects completed.
• Provide support to outside sales team by maintaining Product Literature/Samples, communicating customer activity and providing leads.
• Qualifies sales opportunities through market / customer research and teaming with outside sales representatives.
• Utilizing social media to increase customer base, contacting potential customers and selling products available.
• Identify and analyze different customer profiles to promote more sales and new opportunities
• Develops sales solutions for customers as well as reevaluating needs of the customer based on past sales
• Receive and process orders in E-Term.
• Provides consistent communication with warehouse personnel to ensure customer needs are met.
• Must be comfortable with change, possess an entrepreneurial spirit and have ability to think outside the box.
• Ensures bid follow ups and helps customers resolve issues with orders.
• Understand the company's vision, and business objectives to set and accomplish individual performance goals.

Minimum Qualifications:

• High school Diploma
• 12 years of inside sales experience
• 2 years customer service experience
• Must possess excellent communication skills with customers, teammates and employees at all levels of the company.

Special Requirements:

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Detail oriented -organized and full knowledge of the company policies, products and services
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Product Knowledge- may have assigned product responsibility, including but not limited to; promotion assigned product, developing product literature for customers, educating other employees about product

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Problem Solver:

- helping customers to understand the products they will need or eventually need based on upcoming projects. Foreshadow anything they may need in the future based on present sales.
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Technical skills

• Basic telephone skills, proficient in Microsoft Office Suite and relevant sales systems

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Time-management skills.Fixed deadlines require planning in advance and work efficiently and accurately. Ability to meet deadlines / quick turnaround.
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Must be willing to work odd hours including evenings, holidays, and weekends.Occasional travel may be required.


Benefits:

General Insulation offers a wide array of benefits including Medical, Dental, Vision, 401K with a discretionary match, Life Insurance, Long Term Disability, Short Term Disability, Health Savings Accounts, Tuition Reimbursement and more.

All employees who enroll in a medical plan are also enrolled in an employer sponsored Life Insurance Policy.


Pay:
$ $21.00 per hour


Expected hours:
No less than 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (preferred)

Experience:

• Inside sales: 2 years (required)

Customer Service: 2 years (required)

• Construction: 1 year (preferred)

License/Certification:

• Driver's License (required)

Work Location:
In person