Client Advisor-2 - Fairfield, United States - Fairfield Automotive

Description

Job Description:
Location: 2399 Auto Mall Parkway, Fairfield, CA 94533

Fairfield Automotive opened a brand new BMW Dealership in Fairfield, California. We're driven by our values; We are a Competitive group - We want to WIN.

We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests.

We demonstrate Unwavering Ethics - Do it right or fix it fast. We are Collaborative - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection.

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time.

We're built a world-class home - we think it will be the nicest BMW Center in Northern California, equipped with state-of-the-art employee and guest amenities, including an in-house workout facility for our employees.

Our organization is a place with limitless advancement you're looking for a home, not just a job, we hope you will consider BMW of Fairfield.

We Offer:

• A competitive compensation package that rewards highperformers
• Closed Sundays 60 day guarantee during training
• Lead generation
• Strong relationships with local community
• Family owned and family oriented team
• Employee pricing and incentives 401(k) with company match
• Medical, Dental, and Prescription coverage active on the 1st following 30 days of employment
• Companypaid Life Insurance
• Cell phone reimbursement
• Paid time off

As a Client Advisor with BMW of Fairfield, you are responsible to serve as the organization's representative in all activities connected with the sales of new and used vehicles and related products and services to our customers.

The Client Advisor will ensure an extraordinary client experience while creating client relationships and contributing to the dealership's sales targets.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Punctual and regular attendance.- Successful completion of required training, including but not limited to AtoZ, brand specific modules, sales curriculum, in a timely manner and in accordance with applicable deadlines.- Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times.

Promptly follow-up with customers and fully answer their questions and address their concerns, seeking assistance if necessary or appropriate.- Obtain and maintain customer satisfaction scores at or above the national benchmark level.- Execute company-approved sales processes with each customer.- Perform all functions necessary to sell products and services at or above the established productivity, efficiency, and profitability guidelines.- Follow company-approved operational procedures, including plate, key, and lot management procedures.- Deliver exceptional customer service to 100% of the customers 100% of the time.- Answer incoming phone and internet leads promptly and according to management expectations.- Complete CRM assigned tasks and follow-ups according to company guidelines and management expectations.- Assist in merchandising and presentation of grounds and products. Regularly and consistently follow-up with prospects and customers per organizational/departmental guidelines using the telephone, mail, personal contact, and other means.

This specifically includes regular and systematic follow-up with those who have purchased vehicles from you/company regularly and continuously after they have taken delivery.

Provide "service after the sale".- Continually maintain and upgrade "Product Knowledge" of the products and services the company sells and of "competing" products and services.- Meet with the supervisor regularly to review goals/objectives.

Develop a work action plan that achieves those goals/objectives.- Assist in ensuring that all manufacturer/supplier programs, warranties, etc.

are followed and that required records are kept.- Ensure all sales areas present a neat and clean image in accordance with BMW of Fairfield and manufacturer's expectations.- Assist in the collection of past-due customer accounts, POI, and other financing stipulations as requested.- Use and keep up-to-date accurate records, files, forms, DMS, etc.- Practice safe work habits, follow the company's safety policies and use personal protective equipment as required.- Perform other duties as may be assigned by management.

Required Skills and Knowledge:

• Actionoriented mindset; seizes on opportunities and enjoys working hard.
• Dedicated customer focus; understands how to listen and empathize with i