- Primary focus of the position is to be the extension of the Front Office and Lifestyle Director.
- Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services.
- Assists management office with resident communications and relationships.
- Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests.
- Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view.
- Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
- Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office.
- Respect resident and guest privacy, perspective, priorities, time and resources.
- Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned.
- Follow all "check-in" policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner.
- Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office.
- Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record "who, what, where, when" facts of the incident, without subjective opinions or judgments.
- Receive all telephone calls in a professional manner utilizing proper phone etiquette.
- Supports the Director with scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. This will include setup requests and times. Provide guest list and event Lifestyle information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office and Lifestyle Director.
- Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Assist Management with hurricane/disaster/emergency preparedness and response with special emphasis on resident communications, knowledge of special evacuation needs, etc.
- Previous experience in a similar position and in a similar setting; such as a hotel is required.
- High school diploma or equivalent required; a 2-year or above college degree preferred.
- Excellent communication skills required. Excellent writing skills required for the position.
- Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s).
- Strong grasp of generally used computer application required; MS Office Suite
- The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential.
- Must have the ability to learn and utilize specialized hospitality and related software required.
-
Service Coordinator
3 weeks ago
Independent Purchasing Cooperative Doral, United StatesIPC is seeking a Service Coordinator who will be responsible for supporting programs that reinforce IPCs value to its Franchisee Members and to all Subway stakeholders. The Service Coordinator leads continuous improvement of the Services Programs. This position will work with var ...
-
Service Coordinator
2 weeks ago
Independent Purchasing Cooperative Doral, United StatesIPC is seeking a Service Coordinator who will be responsible for supporting programs that reinforce IPCs value to its Franchisee Members and to all Subway stakeholders. The Service Coordinator leads continuous improvement of the Services Programs. This position will work with var ...
-
Service Coordinator
2 weeks ago
KW Power Systems Doral, United StatesDispatcher duties and responsibilitiesReceive and answer emergency and non-emergency callsRecord all the callsProactively address problems and suggest solutionsReceive and dispatch ordersAssess situation and prioritize callsOversee the route of field units and track delivery stat ...
-
Service Coordinator
3 weeks ago
KW Power Systems Doral, United StatesDispatcher duties and responsibilities · Receive and answer emergency and non-emergency calls · Record all the calls · Proactively address problems and suggest solutions · Receive and dispatch orders · Assess situation and prioritize calls · Oversee the route of field units and t ...
-
Client Services Coordinator
12 minutes ago
CBRE Doral, United StatesClient Services Coordinator - Marketing · Job ID · 168046 · Posted · 31-May-2024 · Service line · Advisory Segment · Role type · Full-time · Areas of Interest · Administrative, Design, Marketing · Location(s) · Miami - Florida - United States of America · **Get ready for an excit ...
-
Social Services Coordinator
3 days ago
Bright Health Doral, United StatesBack to Career Site · We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all. · We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interest ...
-
CONSTITUENT SERVICES COORDINATOR
4 weeks ago
City Of North Miami Fl Doral, United StatesSalary : $50, $75,093.05 AnnuallyLocation : City Hall - Administration 776 NE 125 St North Miami, FLJob Type: Full-TimeJob Number: Department: Mayor/CouncilOpening Date: 01/10/2024Closing Date: 5/12/2024 11:59 PM EasternDescriptionPerforms highly responsible administrative work i ...
-
Service Coordinator
3 weeks ago
FS-Curtis Doral, United StatesJob Description · Job Description Description This position provides administrative support for the Service department and is responsible for the coordination, monitoring and improvement of field service activities. This position primarily oversees and processes Service Technici ...
-
Service Coordinator
3 weeks ago
KW Power Systems Doral, United StatesJob Description Job DescriptionDispatcher duties and responsibilitiesReceive and answer emergency and non-emergency callsRecord all the callsProactively address problems and suggest solutionsReceive and dispatch ordersAssess situation and prioritize callsOversee the route of fiel ...
-
Service Coordinator
3 weeks ago
KW Power Systems Doral, United StatesJob Description · Job Description · Dispatcher duties and responsibilities · Receive and answer emergency and non-emergency calls · Record all the calls · Proactively address problems and suggest solutions · Receive and dispatch orders · Assess situation and prioritize calls · ...
-
Destination Services Financial Coordinator
3 weeks ago
Norwegian Cruise Line Doral, United StatesBASIC PURPOSE: · Process destination related invoices (e.g., port, pre/post hotel, transfers and land packages) in MXP and/or Recall. · POSITION RESPONSIBILITIES: · Ensure invoices are legibly scanned and processed to the correct ship, call date and vendor. · Confirm the invoic ...
-
Social Services Coordinator
1 week ago
Bright Health Doral, United StatesBack to Career Site · We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all. · We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interest ...
-
Student Services Coordinator
2 weeks ago
Southeastern College Hialeah, United StatesJob Description · Job Description · OVERVIEW: The Student Services Coordinator provides quality programs and services that facilitate access, and foster academic, career and personal success for all students. · BUSINESS CONTRIBUTION: The Student Services Coordinator position supp ...
-
Rsm Global Doral, United StatesWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...
-
Guest Services Coordinator
3 days ago
GardaWorld Hialeah, United StatesThe Event Services Coordinator of BEST Crowd Management will assist with leading the guest services operations at Hard Rock Stadium. This position reports to the Operations Manager of BEST Crowd Management and works closely with several full-time mem Guest Service, Coordinator, O ...
-
Customer Service Coordinator
1 week ago
Miami Drapery Hardware Doral, United States**About us** · Miami Drapery Hardware/Fabric Plus is a small business in Doral, FL. We are professional, agile, professional and our goal is to prioritize exceptional customer service. We are dedicated to converting every new call into a satisfied customer by providing outstandin ...
-
Social Services Coordinator
5 days ago
NeueHealth Doral, United StatesBack to Career Site · We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all. · We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interest ...
-
Service Coordinator
1 week ago
Kw Power Systems Miami, United States Full time· Dispatcher duties and responsibilitiesReceive and answer emergency and non-emergency calls · Record all the calls · Proactively address problems and suggest solutions · Receive and dispatch orders · Assess situation and prioritize calls · Oversee the route of field units and ...
-
Service Coordinator
2 weeks ago
Kw Power Systems Miami, United StatesJob Description · Job Description · Dispatcher duties and responsibilitiesReceive and answer emergency and non-emergency calls · Record all the calls · Proactively address problems and suggest solutions · Receive and dispatch orders · Assess situation and prioritize calls · Overs ...
-
Service Team Coordinator
4 hours ago
ChenMed Miami, United States Full timeWe're unique. You should be, too. · We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · We're different than ...
Resident Services Coordinator - Doral, United States - KW Property Management & Consulting
Description
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The position will be indoors working with equipment generally used in an office.
This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position TypeThis is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property.
Required Education and Experience
Employee reports directly to the Association Manager of the community and is to take direction only from the Manager
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.KW Property Management & Consulting is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Skills
Required
MS Office
Advanced
Behaviors
Required
Innovative
:
Consistently introduces new ideas and demonstrates original thinking
Team Player
Team Player
:
Works well as a member of a group
Enthusiastic
:
Shows intense and eager enjoyment and interest
#J-18808-Ljbffr
