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Port Byron

    Business Operations Manager - Port Byron, NY, United States - Birnie Bus

    Birnie Bus
    Birnie Bus Port Byron, NY, United States

    3 weeks ago

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    Description
    Birnie Bus Service Operations Manager position available In Port Byron, NY

    Under limited supervision, plan, direct, and supervise the work activities, customer satisfaction, profitability, and the day-to-day operations and management of a branch.

    This office position will identify profitable market segments and business opportunities. Actively solicit new business while maintaining current customer base. Analyze and develop competitive advantages including financial, service-related, and fleet costs.
    Secure incremental revenue by marketing charter opportunities outside of the main revenue contract. Assist in preparation of tenders/bids by developing bid work-ups and analysis and participate in the bid process.

    Direct day-to-day operations within the framework of the company's Operations Excellence Program by overseeing scheduling, routing, billing, payroll, inventory control, maintenance, and other activities.

    Reviews and monitors operations, communications, and relations with customers in areas of dispatch performance, driver training, and performance, routing, and safety matters.

    Identifies and breaks down barriers or obstacles to efficient delivery of services, developing objective tools to measure performance, and customer service levels.

    Communicate with employees regarding site and company goals, objectives, and policies.
    Oversee administration and compliance with the company handbook and resolve labor/employee issues. Implement programs and initiatives based on sound and proactive employee relations designed to maintain a union-free environment.
    Analyzes site financial statement, reviewing variances, and implementing action plans. Control site financial matters reviewing and approving invoices, billings, driver payrolls, and accounts receivable.
    Analyzes competitive advantages or disadvantages of competitors, including financials, labor, and fleet costs. Creates such analysis tools so as to measure site performance against both customer needs and competitive abilities. Hires, coaches, and provides day-to-day supervision to staff and drivers. Ensure that recruitment and selection practices conform to company policy and employment legislation. Participates in establishing performance and other goals, monitors performance, and conducts annual performance and salary reviews. Provides for training as may be required including initiatives for personal self-development.
    Monitors employee turnover and proactively manages staff requirements. Ensure that equipment is safe, clean, and dependable. Coordinates mechanical and yard repairs with shop supervisor and body shop and other repair facilities.

    Maintain an ongoing knowledge of industry practices and trends, Department of Education, Department of Transportation, and statutory requirements, environmental requirements, Labor Codes, Employment Standards, Human Rights Acts, Health and Safety, and Workers Compensation as they relate to the site operations.

    Ensure site compliance with all safety training, standards, and requirements.
    Coordinate activities with local media, public, and community relations events and issues.

    The requirements listed below are representative of the abilities needed to perform the essential function of this position in both an office and field environment.

    Reasonable accommodations may be made to enable individuals with disabilities.
    Three (3) to Five (5) years of management experience a service environment including operations management.
    Relationship-building and value-added selling skills are essential.
    Computer literacy including development of spreadsheets and word documents, tracking data and generating reports.
    Having or obtaining a CDL with P (passenger) and S (School Bus) is REQUIRED within 6 months of hire.
    Bachelor's degree preferred.


    OVERVIEW OF KRAPF BUS COMPANIES:

    Krapf Bus Companies Vision:
    We will provide the best passenger transportation anytime, anywhere.

    We are one of the largest private, family-owned school bus contractors in the U.In addition, Krapf has transit, paratransit and charter lines of business.

    Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

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