Hospitality Manager - Allston, United States - Stage Karaoke & Studios

Stage Karaoke & Studios Allston, United States

3 weeks ago

Description

As a Manager, you will be responsible for overseeing the day-to-day operations of the venue. Your primary focus will be on ensuring excellent customer service, managing staff, maintaining a welcoming atmosphere, and optimizing revenue generation. You will report directly to the General Manager or Owner and collaborate with various departments to achieve business objectives.

Key Responsibilities:

Customer Service Excellence:

Greet and welcome guests, ensuring a positive and memorable experience.
Address customer inquiries, concerns, and feedback promptly and professionally.
Monitor service standards and implement improvements to enhance customer satisfaction.

Staff Management:

Recruit, train, and supervise lounge staff, including bartenders, servers, hosts/hostesses, and security personnel.
Create staff schedules, manage payroll, and ensure compliance with labor laws and regulations.
Conduct performance evaluations, provide feedback, and develop training programs for staff development.

Operational Efficiency:

Oversee daily operations, including opening and closing procedures, inventory management, and cash handling.
Monitor cleanliness, maintenance, and safety standards to ensure a comfortable and safe environment for guests and staff.
Coordinate with vendors, suppliers, and contractors for equipment repairs, supplies procurement, and facility upgrades.

Sales and Revenue Optimization:

Develop and implement sales strategies to drive revenue and meet sales targets, including promotions, upselling, and special events.
Analyze sales data, trends, and customer preferences to make data-driven decisions and maximize profitability.
Collaborate with marketing and promotions teams to create marketing campaigns, social media strategies, and customer loyalty programs.

Compliance and Regulations:

Ensure compliance with all relevant laws, regulations, and licensing requirements related to alcohol service, health and safety, sanitation, and labor practices.
Conduct regular inspections, audits, and training sessions to maintain compliance standards and mitigate risks.

Qualifications:

Proven experience in a managerial role within the hospitality industry, preferably in a lounge, bar, or nightclub setting.
Strong leadership, communication, and interpersonal skills.
Knowledge of beverage service, mixology, and alcohol laws and regulations.
Excellent organizational, problem-solving, and decision-making abilities.
Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

Competitive salary and performance-based incentives.
Health insurance, retirement plans, and other benefits (depending on company policy).
Opportunities for career growth and advancement within the organization.
Staff discounts, training programs, and employee recognition initiatives.

Requirements

Excellent verbal communication skills
Great teamwork skills
Experience with TOAST POS system
Knowledge of bar operations
Great Leadership skills
Great organizational skills

Company Information
At Stage Karaoke, We are Boston's newest and hottest location. We are bringing something new to Boston's nightlife with all new state of the art, eye capturing design and concept. We are in the business for creating memories This is Karaoke like never before Our team aims to change the stigma that follows karaoke. We have a beautiful main stage equipped with the latest High tech Design and a Video wall spanning 100 feet around the room. With 12 private rooms, a full bar, and thousands of songs in different languages, Stage is here to provide an experience like no other We strive to bring as many different cultures together, and what better way to do that, than through MUSIC IF YOU LOVE MUSIC IF YOU LOVE PEOPLE Then we would love to have you on our TEAM Located on the corner of Harvard and Brighton Ave in Allston MA.

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