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    Guest Service Representative - Miami, United States - Buffalo Run Casino & Resort

    Buffalo Run Casino & Resort
    Buffalo Run Casino & Resort Miami, United States

    4 weeks ago

    Default job background
    Part time
    Description
    Position Purpose:
    To provide accurate, efficient, and courteous cashier services to guests.

    Knowledge, Skills, and Abilities:
    • Courteously and accurately redeem winning tickets for guests upon request and complete all paperwork associated with each transaction.
    • Make changes for guests and exchange casino tokens, or redeem coupons as needed.
    • Maintain a zero-balance cash drawer at the end of each shift.
    • Prepare and forward all paperwork to accounting in a timely manner.
    • Learn the duties and responsibilities of the vault clerk in order to perform vault services for guests and employees.
    • Become knowledgeable of and perform all duties in compliance with Title 31 regulations and departmental procedures.
    • Report all variances to the shift supervisor.
    • Promptly and tactfully respond to guest requests and complaints, communicate all guest complaints and suggestions to the Lead Guest Services Representative.
    • Responsible for securing and maintaining monies and other items of cash value.
    • Be familiar with casino events and promotions in order to accurately inform guests.
    • Comply with tip reporting procedures.
    • Obtain and maintain a gaming license.
    • Perform other duties as assigned.

    Education/Qualifications:
    • Must be at least 18 years old.
    • High school diploma or equivalent required.
    • Computer skills required.
    • Previous cash handling and customer service experience preferred.

    Licensing:
    • Must be able to obtain and maintain the required Gaming License

    Work Requirements:Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
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