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    Service Coordinator - Tulsa, United States - CraneTech, Inc.

    CraneTech, Inc.
    CraneTech, Inc. Tulsa, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Responsibilities:

    • Receive and process service requests from clients, sales, and management via phone, email, or online portal.
    • Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support, communicate updates on service status, and address any concerns to customers and management.
    • Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non-job related, processing invoices,
    • Schedule service jobs and projects and assign technicians based on availability and expertise.
    • Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.
    • Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.
    • Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability.
    • Track and document service requests, including client information, service details, and resolution outcomes.
    • Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives.

    Qualifications:

    • A bachelor's degree in business administration, customer service, or a related field is preferred. With proven experience in customer service or service coordination roles, the primary focus.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
    • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
    • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Flexibility to adapt to changing priorities and handle unexpected challenges.
    • Knowledge of service management principles and best practices preferred.
    Company DescriptionA high-growth overhead crane company, CraneTech is focused on becoming the best crane service provider in the nation measured by customer and employee satisfaction. The company is well-established, well-funded, and well-positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses. A values-driven meritocracy, we provide our team members with opportunities for personal and professional growth.

    Company Description

    A high-growth overhead crane company, CraneTech is focused on becoming the best crane service provider in the nation measured by customer and employee satisfaction. The company is well-established, well-funded, and well-positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses. A values-driven meritocracy, we provide our team members with opportunities for personal and professional growth.
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