Warranty Claim Coordinator - Baytown, United States - Vivid HR Consulting

Vivid HR Consulting

Verified Company

Baytown, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Vivid HR Consulting has been retained by a global corporation to conduct a high-priority search for a
Warranty
Claim Coordinator.

The
Warranty
Claim Coordinator is a vital contributor to the overall success of our client company's customers.

This role will have a strong focus on Quality Control (detecting issues), inspecting products, evaluating and communicating about product quality issues, coordinating replacement products, and a variety of documentation.

Use of technology and software is a regular part of this work.

PLEASE TAKE CARE TO REVIEW THE QUALIFICATIONS FOR THIS ROLE BEFORE APPLYING. THE CLIENT'S PREFERENCES ARE FIRM AND WE ARE NOT AT LIBERTY TO EXPLORE CANDIDATES WITH LIMITED OR NO RELATED EXPERIENCE.

Who is this job best for?

This job requires an individual who has a strong communication skillset (verbally and in writing), has previous experience in a quality control/inspections type of position and has good professional acumen.

This role will represent the brand daily to manufacturers and have frequent contact with senior management. If you have a strong sense of follow-up, you like solving problems and thrive in systems of accountability, this role is right for you

Job Details:

Meticulously inspect replacement products and customer claims (issues) with precision and care; actively working to identify the issue, partner with manufacturers for resolutions and communicating quality issues to the broader team.
Opening product boxes to thoroughly check for defects and quality issues, leveraging handheld devices to capture detailed images and escalating them as necessary.
Establishing and maintaining positive relationships with manufacturers and their designated warranty/claims representatives.
Analyze problems, identify trends and collaborate with team to identify strategy for resolution.
Coordinating with team to ship replacement products, documenting replacement (photos) and shipment details to customers.
Partner with the Claims team on special projects, audits and reports that may be periodically done to ensure inventory product quality.

Qualifications:

High School Diploma Required
Some college or an Associate's Degree would be beneficial
3+ years of experience in a similar Quality Control, Claims or Warranty Administration type of position
Very strong communication skillset, both written and verbally
Demonstrated experience in roles with a high degree of detail orientation and information management.

Additional Considerations:

Position requires regular routines of walking, standing, and climbing stairs in an unairconditioned warehouse facility.
Lifting 1535lbs in this role is fairly common.
The ability to work with handheld devices like an iPad or Tablet and read text on screens is part of the job requirements.

Pay:
$ $19.00 per hour

Expected hours: 40 per week

Benefits: