Jobs
>
Pittsburgh

    Customer Support Representative II - Pittsburgh, United States - Management Science Associates

    Management Science Associates
    Management Science Associates Pittsburgh, United States

    2 weeks ago

    Default job background
    Description

    Customer Support Representative II - REMOTE WORK AVAILABLE

    Tracking Code Job Description

    **Overview:** Management Science Associates, Inc. (MSA) is a diversified information management company that for nearly half a century has given market leaders the competitive edge in data management, analytics and technology. We are currently seeking an junior level Customer Support Representative to join the MSA Information Management Solutions (IMS) division which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s. This position will support distributors across the United States, Canada and Puerto Rico. The successful candidate must have excellent communication skills, both written and oral. Will demonstrate a strong ability to identify, analyze and solve problems in a fast paced, noisy environment. Ability to multitask and prioritize workload is a must.

    **Responsibilities:**

    Develop relationships with distributor accounts and manage accounts to ensure timely and accurate data. Instruct accounts on detailed program requirements and assist in finding ways to ensure compliance while providing excellent customer service.

    Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System

    Research, resolve, and provide follow-up for moderately complex problems with customer data submissions. Escalate more complex problems to a Senior Customer Support Representative or Lead

    Perform data file edits to correct errors within established guidelines

    May represent the Distributor Support Center on a specific project addressing inquiries and requests from internal groups. Respond to requests submitted by internal groups. Prepare standard reports using spreadsheets and database systems to fulfill requests and proactively validate systems.

    Attend ongoing training to achieve personal, professional, and technical improvement

    **Hybrid in-office and remote work with majority of time being remote. Candidates must currently live in the Pittsburgh region or be willing to relocate due to occasional in-office work**

    Required Skills

    Associates degree in Business Administration, Communications or related field, or equivalent experience. A bachelor's degree in a related discipline may substitute for two years of experience.

    Minimum two years of related experience performing customer or technical support

    Attention to detail and ability to maintain detailed records of all inbound/outbound communications

    Customer service oriented with the ability to maintain relationships with distributors, manufacturer sales representatives and clients

    Proficiency with Windows operating system and proficient knowledge of MS Office applications

    Developed communication skills, both written and oral, including the ability to translate and present technical and analytical issues to be able to resolve issues in a prompt and helpful manner

    Organizational and time management skills

    Data analysis and problem solving skills

    Knowledge of distributor and retailer business practices, in particular, inventory, warehousing and distribution processes

    Understanding of information technology systems and processes

    Knowledge of database concepts and querying techniques

    Ability to multi-task

    Proficient ability to diagnose and solve problems in cooperation with other Customer Support Representatives

    Ability to remain calm in stressful situations

    Takes full ownership and accountability for their work

    Job Location Pittsburgh, Pennsylvania, United States Position Type Full-Time/Regular ** Apply**

    ** Share**

  • Stella-Jones

    Customer Support Representative

    6 days ago

    Stella-Jones Pittsburgh, United States

    Company Overview · Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood product ...

  • Aston Carter

    Sales Support Representative

    2 weeks ago

    Aston Carter Pittsburgh, United States

    :Assist customers by phone and in person at our facility - Help customers get the parts they need - Interact extensively with customers to clarify their needs, research, and recommend parts - Meet / exceed monthly sales goals while increasing customer satisfaction - Provide quote ...

  • East Liberty Family Health Care Center

    Clinical Support Representative

    1 week ago

    East Liberty Family Health Care Center Pittsburgh, United States

    Job Description · Job DescriptionThe Clinical Support Representative Lead coordinates and oversees the activities of the front office and CSR team members to ensure compassionate and professional care for patients and effective and efficient front office workflow. · QUALIFICATION ...

  • Georgia IT Inc

    Field Technical Support Representative

    4 days ago

    Georgia IT Inc Pittsburgh, United States

    Field Technical Support Representative · Location: Pittsburgh, PA · Duration: Long-term · Rate: DOE · US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this jobManages the on-site delivery software services, installation, a ...

  • Comcast Corporation

    IT Support Help Desk Representative 1

    1 week ago

    Comcast Corporation Pittsburgh, United States Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...

  • East Liberty Family Health Care Center

    Dental/ Clinical Support Representative

    2 days ago

    East Liberty Family Health Care Center Pittsburgh, United States

    Job Description · Job DescriptionDental front desk receptionist is on the front line of the dental experience offering a professional, cheerful, and comfortable atmosphere all while staying in accordance with FQHC (Federally Qualified Health Care Center) guidelines. · QUALIFICATI ...

  • Net Health

    Client Support Representative I

    1 day ago

    Net Health Pittsburgh, United States

    About Net Health · Belong. Thrive. Make a Difference. · Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. · A high-growth and profitable company, we help c ...

  • First National Bank of Pennsylvania

    Treasury Management Operations and Support Representative

    1 week ago

    First National Bank of Pennsylvania Pittsburgh, United States

    Primary Office Location: · One North Shore Center. Pittsburgh, Pennsylvania Join our team. Make a difference - for us and for your future. · Position Title:Treasury Management Operations and Support Representative · Business Unit:Treasury Management · Reports to:Varies by Ass ...

  • HX5, LLC

    System Support Representative

    1 week ago

    HX5, LLC Coraopolis, United States Full time

    System Support Representative · System Support Representative I · Coraopolis, PA · HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing vete ...

  • HX5

    System Support Representative

    1 week ago

    HX5 Coraopolis, United States

    System Support Representative System Support Representative I · Coraopolis, PA · HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing vetera ...

  • Linday Wahl Allstate Insurance

    Customer Support Representative

    2 days ago

    Linday Wahl Allstate Insurance Coraopolis, United States

    · Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. · *Achieve Your Career Ambitions · - Join Us as a Customer Support Representative Today · *The business has been thriving, and we are looking to invest in ...

  • Philips

    Helpdesk Support Representative

    2 weeks ago

    Philips Murrysville, United States Full time

    Job Title · Helpdesk Support RepresentativeJob Description · As the Helpdesk Support Representative, you will have the primary responsibility within the call center for providing internal and external customer support for the Philips Respironics product line, Care Orchestrator. ...

  • Contact Us

    Customer Support Representative

    2 weeks ago

    Contact Us Grindstone, United States

    Customer Support Representative (Vehicle Replacement)Training: June 17, 2024Production Hours: 8a-8p EST 7 days a weekSchedule: Production schedules will be determined after training and will be based on client's needsLocation : On site 111 Roberts Rd Suite 400 Grindstone, PA 1544 ...

  • Philips

    Helpdesk Support Representative

    2 weeks ago

    Philips Murrysville, United States

    As the Helpdesk Support Representative, you will have the primary responsibility within the call center for providing internal and external customer support for the Philips Respironics product line, Care Orchestrator. · Your role: · Coordinating pre-installation activities includ ...

  • Xactus

    Technical Support Representative

    2 weeks ago

    Xactus United, United States

    EOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...

  • Xactus

    Technical Support Representative

    4 days ago

    Xactus United, United States

    EOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...

  • Levin Furniture & Mattress

    Customer Support Representative

    2 weeks ago

    Levin Furniture & Mattress Smithton, United States

    Job Description · Job DescriptionLevin Furniture & Mattress is Hiring Work from Home Customer Service Representatives · Levin Furniture & Mattress Compensation and Benefits Program: · PTO - Start accumulating PTO on your FIRST DAY · Great Benefits – Medical, Dental, Vision, Life ...

  • Heritage Valley Sewickley

    Customer Support Representative

    6 days ago

    Heritage Valley Sewickley Beaver, United States

    To perform the registration of patients and to order laboratory tests in accordance with the physicians written order. Prepares printed laboratory test reports for timely distribution by established methods. Answers or transfers telephone inquiries providing general information t ...

  • NORTH FAYETTE TOWNSHIP

    Community Center Support Representative

    3 days ago

    NORTH FAYETTE TOWNSHIP Oakdale, United States

    Job Description · Job DescriptionThe Community Center Support Representative is responsible for providing a friendly and professional atmosphere within the North Fayette Township Community Center by greeting guests, members, participants, and visitors. The CSR is responsible for ...

  • Eclipse Solutions

    Sales Representative

    3 weeks ago

    Eclipse Solutions Pittsburg, United States

    Shape more. · Grow together. · Do you want to be responsible for your own success and still grow and develop with the support of a strong, dynamic team? Use all your skills and passion to build your sales territory sustainably and according to your ideas. · To expand our tech ...