- Interacts with cross-organizational entities to escalate trouble tickets and restore service as quickly as possible.
- Assist with Basic End User Support.
- Responds to trouble calls/alerts/emails in a timely and professional manner.
- Follow system security procedures and guidelines; establish user accounts and access rights. Must be able to work any shift during normal operating hours, 24 hours 7 days per week. Weekend and other coverage as required.
- Develops and improves documentation to enhance and support problem analysis and resolution.
- Performs trend analysis of systems to ensure optimal performance.
- Complies with all established procedures and policies.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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Deal Desk Representative
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Fortive Pittsburgh, United States Full timeOverview: · The primary responsibility of the Deal Desk Representative is to provide support to our sales team in our regional pods to complete winning proposals, maximize opportunity conversion and to grow our solutions with our customers. This role will also be responsible succ ...
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Tri-State Orthopaedics Pittsburgh, United StatesARE YOU LOOKING FOR A POSITION WHERE YOU CAN MAKE A DIFFERENCE? · Tri-State Orthopaedics & Sports Medicine, a well-respected and busy orthopaedic practice, is recruiting a full-time Front Desk Receptionist/Customer Service Representative to primarily work at their Robinson Towns ...
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Tri-State Orthopaedics Pittsburgh, United StatesJob Description · Job DescriptionARE YOU LOOKING FOR A POSITION WHERE YOU CAN MAKE A DIFFERENCE? · Tri-State Orthopaedics & Sports Medicine, a well-respected and busy orthopaedic practice, is recruiting a full-time Front Desk Receptionist/Customer Service Representative to primar ...
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Member Service Representative
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UFC GYM Pittsburgh Pittsburgh, United States Part timeBenefits:Bonus based on performance · Employee discounts · The Member Service Representative (MSR) is responsible for delivering the Ultimate Service Process by providing superior customer service to our members and guests. The MSR is responsible for driving potential members int ...
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BNY Mellon Pittsburgh, United States Full timeOverview · Analyst, Equity Trade Support · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages t ...
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Apogee Pittsburgh, United States Full timeWe're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets t ...
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Account Executive, Screening, Pittsburgh, PA
1 week ago
Guardant Health Pittsburgh, United States Full timeJob Description · This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new tech ...
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Epic Beacon Ambulatory Analyst
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UnitedHealth Group Pittsburgh, United States Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
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Front Desk Agents
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Blue Sky Hospitality Solutions Pittsburgh, United StatesAbout the Front Desk Representative Position · Were looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. Youll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance. ...
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Front Desk
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Dental Office Pittsburgh, United StatesJob Description · Job DescriptionBenefits/PerksCompetitive salary · Flexible Schedule · Great work-life balance · Job SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving dental officelocated in Harmar Pa, just of Route ...
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Front Desk Dental office
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STELIOTES DENTAL SPA RP LLC Pittsburgh, United StatesBenefits/Perks · Competitive salary · Paid time off · Job Summary · We are seeking a friendly and service-oriented Front Desk Representative to join the team at Steliotes Dental Spa. As a Front Desk Representative, you will be the first point of contact for our clients. You will ...
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Patient Care Rep
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Medix Pittsburgh, United StatesJoin our multi-speciality private ophthalmic group as a Patient Care Representative (Medical Front Desk). We are seeking an individual with exceptional customer service skills and attention to detail to contribute to the smooth operation of our front desk. The Patient Care Repres ...
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Front Desk
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Dental Office Pittsburgh, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Benefits/PerksCompetitive salary · Flexible Schedule · Great work-life balance · Job Summary · We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving dental off ...
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Front Desk
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Front Office Manager
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Sage Hospitality Group Pittsburgh, United States**Why us?** · The Joinery hotel, a Curio Collection by Hilton located in Downtown Pittsburgh is hiring a Front Office Manager. · Joinery Hotel Pittsburgh, Curio Collection by Hilton, is a welcoming, 185-room boutique hotel and local gathering place in Downtown Pittsburgh's Golden ...
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GNC Pittsburgh, United StatesJob Description · Job DescriptionCompany Description · As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry. · As #TeamGNC, we work hard to ensure that ...
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Sage Hospitality Group Pittsburgh, United States**Why us?** · The Joinery hotel, a Curio Collection by Hilton located in Downtown Pittsburgh is hiring a Night Auditor. · Joinery Hotel Pittsburgh, Curio Collection by Hilton, is a welcoming, 185-room boutique hotel and local gathering place in Downtown Pittsburgh's Golden Triang ...
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InTown Suites Pittsburgh, United States** Guest Services Representative-WEEKLY PAY- zpp** · Job Category: Guest Services Requisition Number: GUEST005263 Showing 1 location Job Details · Description · Position Summary: · The Guest Services Representative will assist the guests efficiently, courteously, and professi ...
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Metro Community Health Center Arsenal, United StatesDental Patient Access Specialist · Position Reports To: Michael Parker · FLSA: Non-Exempt · Positions reporting into this job: None · POSITION SUMMARY: · To provide quality care and associated services to patients when greeting, checking in, and preparing patients for their Oral ...
IT Support Help Desk Representative 1 - Pittsburgh, United States - Comcast Corporation
Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary
Receive internal user problem via phone or e-mail, tracks problem in ticket tracking package, resolves or escalates problem to 2nd level supportJob Description
Core Responsibilities
Employees at all levels are expected to:
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Education
High School Diploma / GED
Relevant Work Experience
0-2 Years
Salary:
National Pay Range: $15.00 USD-$30.07 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
IT Support Help Desk Representative 1 professionals in Pittsburgh
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Samuel Teyssier
Motion Capture Technician