Jobs

    Client Operations Specialist - Washington, United States - Sprague Pest Solutions

    Sprague Pest Solutions
    Sprague Pest Solutions Washington, United States

    4 weeks ago

    Default job background
    Description

    Do you take pride in great customer service, attention to detail, and exceptional organizational skills? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Client Operations Specialist.

    Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. We are seeking a proactive problem-solver to join our Tacoma Operations Center.

    What you'll do:
    Work independently in a fast-paced call center environment
    Intake service requests and complaints, finding ways to wow the customer and turn failures into wins
    Make collection calls, schedule services, and update account records
    Serve as a link between clients, management, service and sales teams to keep pest control operations running smoothly

    What we do at Sprague:
    Working for Sprague means passionately delivering uncompromising service.

    We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.


    What you'll get working here:

    Salary:
    $20-25/hr to start (depending on experience)
    Pride in your work and the Sprague mission
    A supportive team environment based on family values
    Unlimited growth opportunities, with tuition assistance and leadership training

    Benefits :
    Health, Vision, Dental Insurance within 30 days of hire
    401K after 1 year, with 100% match up to 3% plus 50% match up to 6%

    Paid time off:
    Personal time available day 1, holiday and vacation time after 90 days
    Child care assistance and college savings plan
    Requirements
    What you bring to this role:2+ years customer service experience
    1+ years working in a call center or professional office environment
    High school diploma or equivalent
    Attention to detail and high standards of work quality
    Hunger for knowledge and professional development
    Competitive approach to both individual and team performance
    Willingness to take on new challenges and seek out opportunities to improve business operations
    W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
    All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
    Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law.

    We are a drug and smoke-free environment.

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.


    Detailed Job Description:
    Position Summary

    The primary function of the Client Operations Specialist is to provide friendly, knowledgeable, and prompt support for internal and external customers by quickly and effectively addressing actual or potential problems and taking advantage of opportunities to exceed client expectations.

    The Client Operations Specialists are the lifeline for our clients, service and sales teams to keep pest control operations running smoothly and effectively.

    The Client Operations Specialist is a problem-solving go-getter who thrives in a fast-paced environment with little direct supervision.

    Essential Duties and Responsibilities
    Answer incoming service requests by multi-line phone, email, or online portal
    Research customers' requests to uncover all potential needs and concerns, then determine appropriate action
    Triage complaints and service issues with empathy and problem-solving approach
    Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken
    Develop valuable relationships with customers, delivering first-class customer service in every interaction
    Schedule service calls, providing complete and accurate information to technicians, managers, and customers
    Assist managers and technicians with mapping, routing, and assignment of accounts and service calls
    Provide first-tier technical support for customers and service personnel, escalating to IT support or manager as needed
    Help clients understand their bills, navigate the customer portal, and process payments
    Conduct accounts receivable activities, including making outbound collection calls, resending invoices, escalating payment issues to managers, documenting activities and agreements
    Provide administrative support to the sales team by entering leads, pricing details, contacts, and activities into the account management system
    Inspect and quality check service reports and paperwork, resolve and escalate issues, and file records accurately
    Run, manage, and deliver reports according to schedule and audience
    Work with technicians and Branch Administrative Coordinators to manage license applications and renewals
    Education & Experience
    2+ years customer service experience
    1+ years working in a call center or professional office environment
    High school diploma or equivalent

    Qualifications and Requirements:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Knowledge, Skills, and Abilities
    Ability to communicate effectively verbally and in writing with customers, peers, and managers
    Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
    Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
    Ability to adapt quickly and work effectively in a fast-paced office environment
    Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
    Attention to detail and ability to recognize and correct errors and inconsistencies
    Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, billing systems, and web-based portals; ability to learn new software quickly

    Pay Range:
    $20-25 per hour to start, depending on experience

    #J-18808-Ljbffr
  • Nonprofit HR

    Operations Specialist

    3 weeks ago

    Nonprofit HR Washington, United States

    Job Announcement · Operations Specialist · Do you enjoy connecting authentically with individuals who have a wide range of experiences and perspectives? Is your superpower bringing order out of chaos and making organizations run smoothly? Do you want a job where you can make a ...

  • Nonprofit HR

    Operations Specialist

    2 weeks ago

    Nonprofit HR Washington, United States

    · Job Announcement · Operations Specialist · Do you enjoy connecting authentically with individuals who have a wide range of experiences and perspectives? Is your superpower bringing order out of chaos and making organizations run smoothly? Do you want a job where you can make ...

  • Nonprofit HR

    Operations Specialist

    4 weeks ago

    Nonprofit HR Washington, United States

    Job AnnouncementOperations SpecialistDo you enjoy connecting authentically with individuals who have a wide range of experiences and perspectives? Is your superpower bringing order out of chaos and making organizations run smoothly? Do you want a job where you can make a differen ...

  • City First

    Operations Specialist

    3 weeks ago

    City First Washington, United States

    Job Type · Full-time · Description · ABOUT CITY FIRST ENTERPRISES · City First Enterprises (CFE) is a financial institution working at the intersection of financial innovation and impact investment in the quest for a more equitable economy. CFE's capital allocation vehicle is ...

  • Special Olympics

    Specialist, Operations

    1 week ago

    Special Olympics Washington, United States

    Position Title: Specialist, Operations and Project Management Office (PMO) · Location: Washington, D.C. · Department: Leadership & Organizational Development · Reports to: Senior Director, Strategic Operations & PMO · Status: Full-time · Organization Overview: · Founded in ...

  • Constellis

    Operations Specialist

    3 weeks ago

    Constellis Washington, United States

    · POSITION SUMMARY · The Operations Specialist (OS) Instructor provides instructional services to meet the Coast Guard's unique needs in support of watch supervisor and operations unit training. The instructor will provide expert skills and knowledge to deliver instruction to US ...

  • Mele Accociates

    Operations Specialist

    1 week ago

    Mele Accociates Washington, United States

    The Operations Specialist will directly support the Office of Defense Nonproliferation and Arms Control (NA-24). · This full-time position is contingent upon client approval.This position is located in Washington, DC. · ESSENTIAL FUNCTIONS: · As a critical member of the NA-24 ...

  • Mele Accociates

    Operations Specialist

    2 weeks ago

    Mele Accociates Washington, United States

    The Operations Specialist will directly support the Office of Defense Nonproliferation and Arms Control (NA-24). · This full-time position is contingent upon client approval.This position is located in Washington, DC. · ESSENTIAL FUNCTIONS: · As a critical member of the NA-24 F ...

  • Echelon Services, LLC

    Operations Specialist, Journeyman

    5 days ago

    Echelon Services, LLC Washington, United States

    Echelon is working to support monitoring the status of the nation's transportation systems, reporting incidents, accidents, or threats to the systems integrity and evaluate the potential impacts these events may have on transportation systems that could lead to critical events an ...

  • US Army

    Cyber Operations Specialist

    2 weeks ago

    US Army Washington, United States

    Job Overview: As a Cyber Operations Specialist, youll use your cyber security skills to defend the Armys crucial and complex weapons systems, which include satellites, navigation, and aviation systems against both foreign and domestic cyber threats. Youll respond to adversary att ...

  • AppleTree Early Learning Public Charter School

    School Operations Specialist

    3 weeks ago

    AppleTree Early Learning Public Charter School Washington, United States

    About AppleTree · With the mission of closing the achievement gap before students get to kindergarten, AppleTree focuses exclusively on Preschool and Pre-K education. We provide free, full-day public charter school programming for three- and four-year olds in 12 locations across ...

  • Dynamis

    Operations Support Specialist

    3 weeks ago

    Dynamis Washington, United States

    Dynamis is seeking an Operations Support Specialist to support the National Nuclear Security Administration's (NNSA) operational and technical support services of the Office of Defense Nuclear Security (NA-70). This position will either support the Washington, DC or Germantown, M ...

  • Serco North America

    USV Operations Specialist

    1 week ago

    Serco North America Washington, United States

    Position Description : · Serco is looking for an experienced and enthusiastic team member to join a high-profile and challenging project supporting the US Navy. The USV Operations Specialist will be serving on a dynamic team, supporting autonomous surface vessels operations CONUS ...

  • LMI Consulting, LLC

    Installation Operations Specialist

    1 week ago

    LMI Consulting, LLC Washington, United States

    Installation Operations Specialist - Clearance Required · Job Locations · US-DC-Washington, DC · Job ID · # of Openings · 3 · Category · Engineering · Overview · This position will be responsible for assisting the federal government in determining the most efficient and ...

  • SoBran

    Operations Support Specialist

    1 week ago

    SoBran Washington, United States

    Join The Winning Team...Team SoBran At SoBran, we care about people. SoBran's success hinges on our employees. We maintain a professional environment and ensure that our people have the tools and training to achieve; and opportunities for learning and advancement. Our employees' ...

  • Beacon Hill

    Business Operations Specialist

    2 weeks ago

    Beacon Hill Washington, United States

    To Apply for this Job Click Here · Are you an experienced Business Operations Specialist ready to make an impact in a new role? Join our client, a financial services firm, and collaborate with their team. With proficiency in Salesforce, Microsoft Office Suite, and SAP, you'll co ...

  • Beacon Hill Staffing Group

    Program Operations Specialist

    1 week ago

    Beacon Hill Staffing Group Washington, United States

    Our client, a non-profit organization, is seeking a temporary Program Operations Specialist to support their team in Washington, DC · About the Job: · Maintain project documentation and perform tasks such as target research, fieldwork, and drafting team charters. · Assist in adhe ...

  • Beacon Hill

    Program Operations Specialist

    2 weeks ago

    Beacon Hill Washington, United States

    Our client, a non-profit organization, is seeking a temporary Program Operations Specialist to support their team in Washington, DC · About the Job: · Maintain project documentation and perform tasks such as target research, fieldwork, and drafting team charters. · Assist in a ...

  • CSA - Careers

    Operations Specialist II

    2 weeks ago

    CSA - Careers Washington, United States

    CSA is looking for an Operations Specialist II (Lead Watch Stander) to provide 24/7, on-site support in monitoring, collecting and sharing all aspects of reporting information associated with the operations of the Commander Navy Installation Command (CNIC) Shore Enterprise Operat ...

  • ASRC Federal Holding Company

    Business Operations Specialist

    1 week ago

    ASRC Federal Holding Company Washington, United States

    Job Description · JOB DESCRIPTION: · The Technical Countermeasure Program Specialist (Business Analyst) is responsible for managing projects and budgets related to implementing technical countermeasures to mitigate threats to Federal facilities. Projects managed include alarm s ...