- Manage analytics across the guest journey, including stand-level visits, digital engagement, and loyalty participation.
- Track and report on visit frequency, spend, and lifetime value across all guest segments.
- Define clear frameworks to quantify incremental sales, performance versus plan, and ROI.
- Partner with Finance and Analytics to align on definitions, methodologies, and performance narratives.
- Develop insights that connect online and offline guest behavior into a unified performance view of the guest.
- Build and maintain dashboards and reporting across daily, weekly, and monthly cadences tied to core KPIs.
- Ensure reporting clearly surfaces trends, risks, opportunities, and recommended actions.
- Deliver concise, executive-ready insights that support fast, confident decisions.
- Own analytics across app and web experiences, including funnel performance, conversion, and engagement.
- Lead loyalty performance reporting across segments, including frequency, retention, offer performance, and CLV indicators.
- Partner with Media teams to measure channel performance, audience effectiveness, and incremental impact.
- Identify opportunities to improve guest frequency, retention, and value based on data and historical performance.
- Deliver clear, prioritized recommendations that inform optimization across marketing, digital, and loyalty initiatives.
- Support test-and-learn efforts for digital, loyalty, media and in stand activations and track outcomes to inform future investment.
- Work closely with Digital Product, Media Strategy & Activation, Loyalty & Personalization, and Finance teams.
- Serve as the connective tissue between data, strategy, and execution to ensure insights drive action.
- 4–6+ years of experience in analytics, performance measurement, or business intelligence, ideally within restaurant, QSR, retail, or consumer brands.
- Proven experience building analytics and reporting tied directly to business outcomes, not just activity.
- Strong understanding of digital analytics, media measurement, and loyalty performance metrics.
- Hands-on experience with analytics and visualization tools (e.g., GA, Adobe Analytics, Tableau, Power BI, Salesforce).
- Ability to communicate complex insights clearly to senior leaders and cross-functional teams.
- Comfortable operating in a fast-paced, growth-oriented environment.
- Strong business and commercial acumen: ability to tie analytics directly to incremental sales, frequency, retention, CLV, and performance versus plan.
- Measurement strategy and analytical rigor: design practical frameworks that quantify impact across digital, media, and loyalty, not just activity.
- Insight-to-action translation: converts data into clear recommendations, priorities, and decisions that drive growth and efficiency.
- Executive communication and influence: delivers concise, credible insights and influences cross-functional leaders without formal authority.
- Cross-functional operating discipline: builds trusted reporting cadences, ensures data quality, and partners effectively across product, media, loyalty, and finance.
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WHO IS 7 BREW... · 7 Brew is a rapidly expanding drive-thru beverage experience with over 650 locations across 38 states in the U.S. We are one of the fastest-growing QSR brands in the world, with plans to open more than 400 additional domestic locations in 2026. · We're passiona ...
Springdale1 week ago
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WHO IS 7 BREW... · 7 Brew is a rapidly expanding drive-thru beverage experience with over 650 locations across 38 states in the U.S. We are one of the fastest-growing QSR brands in the world, with plans to open more than 400 additional domestic locations in 2026. · We're passiona ...
Springdale1 day ago
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WHO IS 7 BREW... · 7 Brew is a rapidly expanding drive-thru beverage experience with over 650 locations across 38 states in the U.S. We are one of the fastest-growing QSR brands in the world, with plans to open more than 400 additional domestic locations in 2026. · We're passiona ...
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Manager, Guest Performance - Springdale - 7 Brew Coffee
Description
WHO IS 7 BREW...
7 Brew is a rapidly expanding drive-thru beverage experience with over 650 locations across 38 states in the U.S. We are one of the fastest-growing QSR brands in the world, with plans to open more than 400 additional domestic locations in 2026.
We're passionate about crafting delicious and unique beverages while providing a fast, friendly customer experience. At 7 Brew, we believe in cultivating kindness one tasty drink at a time. We've built a vibrant, energetic work environment where team members can thrive, grow, and have fun while delivering exceptional service.
WHAT'S BREWING IN THIS ROLE...
The Manager, Guest Performance & Analytics will manage and execute the guest analytics function across digital experience, media, and loyalty/CRM for online and in stand performance. This role is responsible for translating data into clear insights to the business's most critical growth questions — enabling internal teams to optimize investment, grow orders for online / in stand transactions, improve frequency, and maximize lifetime value.
THE FLAVOR YOU ADD...
Guest Analytics & Measurement Execution
Reporting & Performance Cadence
Digital, Media & Loyalty Analytics
Insights & Optimization Across Guest Journey
Cross-Functional Leadership
MUST-HAVE INGREDIENTS...
Skills & Competencies
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Manager, Guest Performance
Only for registered members Springdale
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Manager, Guest Performance
7 Brew Coffee- Springdale
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Manager, Guest Performance
Only for registered members Springdale, AR
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Front Desk Associate
Only for registered members Springdale
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Janitorial Maintenance
Only for registered members Springdale
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Store Manager
Only for registered members Springdale
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Manager, Menu Strategy
Only for registered members Springdale
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Night Audit
Only for registered members Templeton, California, , United States
-
Food Service Cashier, Patina at Arvest Ballpark
Only for registered members Springdale
-
Server
Only for registered members Templeton, California, , United States
-
General Manager
Only for registered members Templeton, California, , United States
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Guest Service Representative
Only for registered members Templeton, California, , United States
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Hourly Food Service Team Member
Full time Only for registered members Springdale
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Maintenance Engineer
Only for registered members Templeton, California, , United States
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Cook -1st Shift at Tyson on Thompson
Full time Only for registered members Springdale
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Food Service Cafeteria
Full time Only for registered members Springdale
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Food Service Cafeteria
Only for registered members Springdale
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Food Service Cafeteria
Full time Only for registered members Springdale
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Cook and Prep Cook- Corporate
Only for registered members Springdale
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Spa Associate
Only for registered members Washington Township
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Kitchen Manager
Only for registered members Springdale, AR