Manager, Guest Performance - Springdale - 7 Brew Coffee

    7 Brew Coffee
    7 Brew Coffee Springdale

    1 day ago

    Description

    WHO IS 7 BREW...

    7 Brew is a rapidly expanding drive-thru beverage experience with over 650 locations across 38 states in the U.S. We are one of the fastest-growing QSR brands in the world, with plans to open more than 400 additional domestic locations in 2026.

    We're passionate about crafting delicious and unique beverages while providing a fast, friendly customer experience. At 7 Brew, we believe in cultivating kindness one tasty drink at a time. We've built a vibrant, energetic work environment where team members can thrive, grow, and have fun while delivering exceptional service.

    WHAT'S BREWING IN THIS ROLE...

    The Manager, Guest Performance & Analytics will manage and execute the guest analytics function across digital experience, media, and loyalty/CRM for online and in stand performance. This role is responsible for translating data into clear insights to the business's most critical growth questions — enabling internal teams to optimize investment, grow orders for online / in stand transactions, improve frequency, and maximize lifetime value.

    THE FLAVOR YOU ADD...

    Guest Analytics & Measurement Execution

    • Manage analytics across the guest journey, including stand-level visits, digital engagement, and loyalty participation.
    • Track and report on visit frequency, spend, and lifetime value across all guest segments.
    • Define clear frameworks to quantify incremental sales, performance versus plan, and ROI.
    • Partner with Finance and Analytics to align on definitions, methodologies, and performance narratives.
    • Develop insights that connect online and offline guest behavior into a unified performance view of the guest.

    Reporting & Performance Cadence

    • Build and maintain dashboards and reporting across daily, weekly, and monthly cadences tied to core KPIs.
    • Ensure reporting clearly surfaces trends, risks, opportunities, and recommended actions.
    • Deliver concise, executive-ready insights that support fast, confident decisions.

    Digital, Media & Loyalty Analytics

    • Own analytics across app and web experiences, including funnel performance, conversion, and engagement.
    • Lead loyalty performance reporting across segments, including frequency, retention, offer performance, and CLV indicators.
    • Partner with Media teams to measure channel performance, audience effectiveness, and incremental impact.

    Insights & Optimization Across Guest Journey

    • Identify opportunities to improve guest frequency, retention, and value based on data and historical performance.
    • Deliver clear, prioritized recommendations that inform optimization across marketing, digital, and loyalty initiatives.
    • Support test-and-learn efforts for digital, loyalty, media and in stand activations and track outcomes to inform future investment.

    Cross-Functional Leadership

    • Work closely with Digital Product, Media Strategy & Activation, Loyalty & Personalization, and Finance teams.
    • Serve as the connective tissue between data, strategy, and execution to ensure insights drive action.

    MUST-HAVE INGREDIENTS...

    • 4–6+ years of experience in analytics, performance measurement, or business intelligence, ideally within restaurant, QSR, retail, or consumer brands.
    • Proven experience building analytics and reporting tied directly to business outcomes, not just activity.
    • Strong understanding of digital analytics, media measurement, and loyalty performance metrics.
    • Hands-on experience with analytics and visualization tools (e.g., GA, Adobe Analytics, Tableau, Power BI, Salesforce).
    • Ability to communicate complex insights clearly to senior leaders and cross-functional teams.
    • Comfortable operating in a fast-paced, growth-oriented environment.

    Skills & Competencies

    • Strong business and commercial acumen: ability to tie analytics directly to incremental sales, frequency, retention, CLV, and performance versus plan.
    • Measurement strategy and analytical rigor: design practical frameworks that quantify impact across digital, media, and loyalty, not just activity.
    • Insight-to-action translation: converts data into clear recommendations, priorities, and decisions that drive growth and efficiency.
    • Executive communication and influence: delivers concise, credible insights and influences cross-functional leaders without formal authority.
    • Cross-functional operating discipline: builds trusted reporting cadences, ensures data quality, and partners effectively across product, media, loyalty, and finance.

  • Work in company

    Manager, Guest Performance

    Only for registered members

    WHO IS 7 BREW... · 7 Brew is a rapidly expanding drive-thru beverage experience with over 650 locations across 38 states in the U.S. We are one of the fastest-growing QSR brands in the world, with plans to open more than 400 additional domestic locations in 2026. · We're passiona ...

    Springdale

    1 week ago

  • Work in company

    Manager, Guest Performance

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    WHO IS 7 BREW... · 7 Brew is a rapidly expanding drive-thru beverage experience with over 650 locations across 38 states in the U.S. We are one of the fastest-growing QSR brands in the world, with plans to open more than 400 additional domestic locations in 2026. · We're passiona ...

    Springdale

    1 day ago

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